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Yealink Forums » IP Phone Series » Phone specific topic » T2xP Series » [HELP] T28P and BLF (phone freeze)

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[HELP] T28P and BLF (phone freeze)
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egonzalez Offline
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Post: #1
[HELP] T28P and BLF (phone freeze)
Hi, I have a problem with phone T28P and Asterisk 1.4.

When I configure the BLF on the phone, the phone freezes, responds slowly, does not work well.
This is a symptom that is:
Code:
[Jan 26 13:27:34] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 90
[Jan 26 13:29:36] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 419
[Jan 26 13:30:51] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 1432
[Jan 26 13:35:37] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 1218
[Jan 26 13:36:51] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 95
[Jan 26 13:38:36] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 136
[Jan 26 13:40:31] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 81
[Jan 26 14:11:29] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 79
[Jan 26 14:13:11] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 85
[Jan 26 14:15:30] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 145
[Jan 26 14:16:58] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 234
[Jan 26 14:19:09] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 74
[Jan 26 14:23:11] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 93
[Jan 26 14:24:58] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 97
[Jan 26 14:30:01] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 88
[Jan 26 14:31:36] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 92
[Jan 26 14:33:18] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 78
[Jan 26 14:48:22] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 87
[Jan 26 14:52:32] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 81
[Jan 26 14:56:32] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 108
[Jan 26 14:58:28] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 756
[Jan 26 15:05:00] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 96
[Jan 26 15:06:39] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 89
[Jan 26 15:08:21] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 87
[Jan 26 15:10:10] NOTICE[13069] chan_sip.c: Peer '111' is now UNREACHABLE!  Last qualify: 82

I disconnect the expansions and the phone returns to work well.
Have 3 T28-P with 2 or 3 EXP39, two server with Asterisk 1.4.
Code:
Firmware Version    2.73.0.40
Hardware Version    1.0.0.53

EXP39    1    Hardware Version    32.0.0.0
EXP39    1    Firmware Version    5.16.0.0
EXP39    2    Hardware Version    32.0.0.0
EXP39    2    Firmware Version    5.16.0.0

Need any log?.

Best regards.
01-27-2015 01:18 AM
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James_Yealink Offline
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Post: #2
RE: [HELP] T28P and BLF (phone freeze)
Hi,

How many BLF configured on the expansion module?
If you just configure several BLF will the problem happen?

Please try setting the timer T1 to 2 and timer T2 to 5 then check again(under Account-> Advanced)

If the problem persist, please have a try of this firmware:
ftp://James:494qh65Z@ftp.yealink.com/fir...3.0.17.rom

Regards,
James
(This post was last modified: 01-27-2015 06:39 PM by James_Yealink.)
01-27-2015 06:39 PM
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egonzalez Offline
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Post: #3
RE: [HELP] T28P and BLF (phone freeze)
(01-27-2015 06:39 PM)Yealink_James Wrote:  Hi,

How many BLF configured on the expansion module?
If you just configure several BLF will the problem happen?

Please try setting the timer T1 to 2 and timer T2 to 5 then check again(under Account-> Advanced)

If the problem persist, please have a try of this firmware:
ftp://James:494qh65Z@ftp.yealink.com/fir...3.0.17.rom

Regards,
James

Ok, thanks James.
Wait for my upgrade.

Best regards,
Emiliano.
01-28-2015 12:38 AM
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egonzalez Offline
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Post: #4
RE: [HELP] T28P and BLF (phone freeze)
James, the problem persist Sad

Please see the video:
https://drive.google.com/file/d/0B1YzXIV...sp=sharing
In this video the phone has firmware: 2.73.0.17.rom.

Best regards.
02-04-2015 01:20 AM
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James_Yealink Offline
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Post: #5
RE: [HELP] T28P and BLF (phone freeze)
Hi Emiliano,

Thanks for the video.
Can you get a pcap trace, level 6 syslog and config.bin file about the problem based on 2.73.0.40? I will send to our R&D for a check.

How to get these files:
http://forum.yealink.com/forum/showthread.php?tid=1319
02-04-2015 04:56 PM
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egonzalez Offline
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Post: #6
RE: [HELP] T28P and BLF (phone freeze)
Attach information.


Attached File(s)
.pcap  2.73.0.40_17_44_51.pcap (Size: 439.83 KB / Downloads: 5)
.tar  syslog.tar (Size: 358.5 KB / Downloads: 1)
02-12-2015 01:47 AM
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egonzalez Offline
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Posts: 7
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Post: #7
RE: [HELP] T28P and BLF (phone freeze)
(02-12-2015 01:47 AM)egonzalez Wrote:  Attach information.

James, any news for me ?.

Thanks!
02-13-2015 09:15 PM
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egonzalez Offline
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Post: #8
RE: [HELP] T28P and BLF (phone freeze)
upupupup ! I need help!
05-04-2015 10:15 PM
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James_Yealink Offline
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Post: #9
RE: [HELP] T28P and BLF (phone freeze)
Very sorry Emiliano.

We have Chinese New year holiday at the time you replied to me and it's missed.
Let me forward them to our R&D this week.

And, can you let me know how many BLF configured in these T28?
To T28 we don't recommend configuring more than 60 BLF keys.

Regards,
James
(This post was last modified: 05-05-2015 05:40 AM by James_Yealink.)
05-05-2015 05:30 AM
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egonzalez Offline
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Post: #10
RE: [HELP] T28P and BLF (phone freeze)
(05-05-2015 05:30 AM)Yealink_James Wrote:  Very sorry Emiliano.

We have Chinese New year holiday at the time you replied to me and it's missed.
Let me forward them to our R&D this week.

And, can you let me know how many BLF configured in these T28?
To T28 we don't recommend configuring more than 60 BLF keys.

Regards,
James

James, we have configured less than 60 blf on one T28P and other one have > 60 BLF.
Which model do you recomend for using more than 3 exp39?

Best regards
05-06-2015 01:55 AM
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