[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Thread Closed 
 
Thread Rating:
  • 1 Votes - 5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
[FAQ] How to Get the Correct Syslog, Config.bin and Trace
Author Message
Yealink Support Offline
Administrator
*******

Posts: 2,683
Joined: Dec 2012
Reputation: 25
Post: #1
Lightbulb [FAQ] How to Get the Correct Syslog, Config.bin and Trace
In order to help others to do more troubleshootings, Yealink researchers need Syslog level 6, config.bin and trace that you can provide to us firstly.

There are only 4 steps you need to do:
1. Set the syslog level to 6 -> reboot phone
2. Start to capture the Trace -> reproduce your issue -> stop capturing the Trace -> Export PCAP
Trace
3. Export config.bin
4. Export level 6 syslog -> check the syslog level


Details of each step for T2X
1. Login the phone web UI and input the username and password which are both admin by default. V71/V72 has different display UI with V70.

[Image: attachment.php?aid=584]

2. (V70)Go to the path: Upgrade -> Advanced -> Log Level and then set the system log level to level 6.

[Image: attachment.php?aid=585]

(V71/V72)Go to the path: Settings -> Configuration -> System Log Level and then set the system log level to level 6.

[Image: attachment.php?aid=586]

3. Please reboot your phone to make the configuration effective, and this is so important that it can help our R&D to get more useful information.

4. (V70)In the web UI, go to path: Upgrade -> Advanced -> Make Trace. Click Start button, and then reproduce your issue. When the test is finished, Please click Stop button. And then click Export button to export the PCAP file.

[Image: attachment.php?aid=587]

(V71/V72)In the web UI, go to path:Settings -> Configuration -> Pcap Feature. Click Start button, and then reproduce your issue. When the test is finished, Please click Stop button. And then click Export button to export the PCAP file.

[Image: attachment.php?aid=588]


Attached File(s) Thumbnail(s)
                   
(This post was last modified: 02-25-2014 08:12 PM by Yealink Support.)
02-25-2014 07:46 PM
Find all posts by this user    like0    dislike0
Thread Closed 


Messages In This Thread
[FAQ] How to Get the Correct Syslog, Config.bin and Trace - Yealink Support - 02-25-2014 07:46 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
Question What is the correct procedure to report a BUG? nSolvePaul 0 5,774 11-02-2018 10:46 AM
Last Post: nSolvePaul
  [FAQ] How to Get the Correct Syslog, Config.bin and Trace -- wireshark Yealink_Michael 0 9,521 05-24-2016 05:40 PM
Last Post: Yealink_Michael
  SIP-T27P VPN config not loading bradley.abrahams 1 10,013 05-05-2016 07:26 PM
Last Post: Yealink_Michael

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication