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Can't pick up another line when phone rings
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Barnabas Offline

Posts: 52
Joined: May 2013
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Post: #1
Can't pick up another line when phone rings

We have a situation that multiple calls come into a T28P. But when the receptionist wants to pick a free line to dial out without answering the ringing lines she can't. Unless she answers the ringing line, or "rejects" the call she doesn't get a free line or dial tone. When she presses any of the free line keys nothing happens.

We don't have that problem with T38G phones.

The T28P has FW and T38G has FW Please advise if there is a parameter I can change to allow picking a non-ringing line to dial out.

Thank you,
01-08-2014 01:29 PM
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Can't pick up another line when phone rings - Barnabas - 01-08-2014 01:29 PM

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