WH62 stops working

[Chris708]

(07-04-2023 04:09 PM)kevind Wrote:  Hi All

We have a number of users across mulitple sites who have WH62 headsets connected to T5XW handsets. Both headset and telephone have latest firmware. Every now and again the headset will stop working no audio and you cant answer calls on the headset. The only way to get the headset working again is to re-boot the telephone. Based on this I suspect the issue is with the phone and not the headset. Yealink support (report a bug) havent been much help. Any one else seeing this and have a fix?

Thanks

Just wondering if you ever found a resolution for this.

We have folks with the 5Xw phones and WHB620 headset and a couple will periodically have to reboot the headset to get the headset working again.

I have replaced a couple 5xW phones due to the USB port appearing to go bad. Updated to latest firmware to be sure that wasn't an issue and it was just the USB port going bad.

Regarding the SIP ALG post, SIP ALG would affect calls period, not just calls with the headset connected to the phone so not sure that would fix the issue --- although OP did not say calls still worked without the headset.