WH62 stops working

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Threaded Mode \| Linear Mode WH62 stops working
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complex1 Offline

3CX Adv. Cert. Engineer

Posts: 1,541

Joined: Jan 2014

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Post: #2

RE: WH62 stops working

(07-04-2023 04:09 PM)kevind Wrote: Hi All

We have a number of users across mulitple sites who have WH62 headsets connected to T5XW handsets. Both headset and telephone have latest firmware. Every now and again the headset will stop working no audio and you cant answer calls on the headset. The only way to get the headset working again is to re-boot the telephone. Based on this I suspect the issue is with the phone and not the headset. Yealink support (report a bug) havent been much help. Any one else seeing this and have a fix?

Thanks

Hi,

Are you experiencing these issues only with the headsets or also with the handsets?
If this is also the case with the handsets, I recommend disabling the SIP ALG function of the router.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.

07-04-2023 05:00 PM

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Messages In This Thread

WH62 stops working - kevind - 07-04-2023, 04:09 PM

RE: WH62 stops working - complex1 - 07-04-2023 05:00 PM

RE: WH62 stops working - Chris708 - 12-09-2023, 12:28 AM

RE: WH62 stops working - mjoconr - 02-01-2024, 03:35 PM

RE: WH62 stops working - Telelec - 02-08-2024, 11:32 PM

RE: WH62 stops working - complex1 - 02-09-2024, 02:33 AM

RE: WH62 stops working - Peter4020 - 03-26-2024, 07:39 AM

RE: WH62 stops working - Scottie - 05-22-2024, 07:58 AM

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