yealink w53h can't hear caller

[complex1]

(03-12-2021 11:10 AM)daler86 Wrote:  Hi,

1. Is the W60B on the same LAN as the PBX is?
Yes, they are in the same LAN.

2. Is the W60B provisioned or is it setup manually?
I configure manually W60B, added sip account and ip-address. Update firmware to 77.85.0.25, Handset to 88.83.0.90

3. Can you hear the other party when you initiate the call?
NO, I can't hear callers, but they hear me.

4. Is the issue always there, thus with incoming external calls?
This problem only with w60p, other brands sip-phone working well.

I think the problem, not in LAN, when to put the same ip-address and sip-account in the windows sip-app, I can hear the caller and he hears me.

Hi,

Did you do a factory reset of the Base after you upgraded the firmware?
No, please factory reset the base, re-provisioning and try again.

In FreePBX de-select GSM codec because the W60B does not support GSM.

In W60B enable only the codes you have enabled in FreePBX (Ulaw, Alaw) too... and use in both the same priority.

Hope this will help.