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Pickup is not working with attended transfer by DSSKeys
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raphael Offline
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Post: #3
RE: Pickup is not working with attended transfer by DSSKeys
Thank you for your answer. Yes right, I can configure that. But there are 2 different issues:

1) I can only choose attended or unattended for all dss keys and I can't choose during call transfer if I want transfer the call directly or unattended (like other vendors)
2) The customer normally need the attended transfer feature but if hangs up the handset before the other person picked up the phonecall (or to pickup the call if the other person isn't answering) then this is not possible. The callee is still hearing the MoH but there is no way to get back the call. Other vendor in that situation keep the call on hold and display that on the phone...

Is there a roadmap for fixing point 1 and 2 in the next time?

Thank you
03-31-2014 03:53 AM
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RE: Pickup is not working with attended transfer by DSSKeys - raphael - 03-31-2014 03:53 AM

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