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Directed or group pickup call history
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softnetvoip Offline
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Posts: 6
Joined: May 2021
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Post: #1
Directed or group pickup call history
Hi,

I have a problem that I can get the Yealink phone to pickup a call, but the problem is that the history log in this case displays the DTMF call pickup shortcut and not the number itself.

Example:

External 01234567 calls the internal number 200. User 200 is not at his dest and the user 201 that uses a Yealink phone performs a call pickup using a group pickup or directed call pickup link on his phone. After the 201 is done talking to 01234567 he will only see that he had a call with the callpickup code (lets say *0#) and he will not see the original number.


If I use the PBX system phone (Innovaphone PBX) the problem is not present and even if I perform a group pickup I always see the primary caller number. Is there a setting I'm missing?
03-06-2023 10:54 PM
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Directed or group pickup call history - softnetvoip - 03-06-2023 10:54 PM

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