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Directed or group pickup call history
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softnetvoip Offline
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Posts: 6
Joined: May 2021
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Post: #1
Directed or group pickup call history

I have a problem that I can get the Yealink phone to pickup a call, but the problem is that the history log in this case displays the DTMF call pickup shortcut and not the number itself.


External 01234567 calls the internal number 200. User 200 is not at his dest and the user 201 that uses a Yealink phone performs a call pickup using a group pickup or directed call pickup link on his phone. After the 201 is done talking to 01234567 he will only see that he had a call with the callpickup code (lets say *0#) and he will not see the original number.

If I use the PBX system phone (Innovaphone PBX) the problem is not present and even if I perform a group pickup I always see the primary caller number. Is there a setting I'm missing?
03-06-2023 10:54 PM
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Directed or group pickup call history - softnetvoip - 03-06-2023 10:54 PM

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