Not updating config after factory reset

[bart2puck]

I have a T38 that has a config on it and it works fine. If i factory reset the device and put in the auto-provisioning server information, i see the phone download the config, but it does not update the config, so the phone is stuck with "no service"

Sep 11 12:43:54 199.119.132.250 autop[425]: [./src/fileStream.cpp :937 ] IFO OpenDownloadStream[server.com][/XXXXXXXXXXX.cfg]
Sep 11 12:43:54 199.119.132.250 autop[425]: [./src/fileStream.cpp :985 ] IFO getaddrinfo [server.com]
Sep 11 12:43:55 199.119.132.250 autop[425]: [./src/fileStream.cpp :1643] IFO ExcuteCommandE [SIZE XXXXXXXXXXX.cfg], ret = 213 90650#015
Sep 11 12:43:55 199.119.132.250 autop[425]: [./src/fileStream.cpp :1650] IFO ExcuteCommandE [PASV], ret = 227 Entering Passive Mode (199,119,132,171,226,240).#015
Sep 11 12:43:55 199.119.132.250 autop[425]: [./src/fileStream.cpp :1052] IFO Open URL OK
Sep 11 12:43:55 199.119.132.250 autop[425]: [./src/autoParser.cpp :1331] IFO Load M7
Sep 11 12:43:56 199.119.132.250 autop[425]: [./src/autoParser.cpp :937 ] IFO MD5 is same! Upgrade [bin|rom]

it seems to remember its old config, but doesnt load it into memory.
any thoughts?