Phone Greys out

[c99hris]

(08-11-2017 09:54 AM)Travis Wrote:  

(08-10-2017 07:11 PM)c99hris Wrote:  Cannot make any outbound calls and if on the phone the call drops, all the BLF keys goes gray

T48S with 66.81.0.110
Hardware Version 65.0.0.0.0.0.0

attached is the syslog 6 file

Hi,

please check if the account has well registered.
Suggest you test with IP direct call, FAQ as below:
http://support.yealink.com/faq/faqInfo?id=223

If the issue still exist, please kindly provide all THREE trace files to me:
a. Level 6 syslog
b. PCAP trace
c. Config.bin
You can get the guide from this link to see how to export the issue data(trace files):
http://support.yealink.com/faq/faqInfo?id=311

Regards,
Travis

Here are the files you requested
My phone grays out, says no service and the connection drops

  config.bin (Size: 263.02 KB / Downloads: 2)
  001565bd824b-sysLOG.txt (Size: 1.84 MB / Downloads: 2)
  66.81.0.110_12_18_0.pcap (Size: 2 MB / Downloads: 1)