Incoming calls are not showing up on the right extensions

[Sdisnie]

I have tried everything and I cannot open that zip file on either computer. This phone is brand new so I would assume the firmware is up to date. If not is there just a simple instruction on how to do it? The firmware I have right now says.......28.80.0.60

(11-19-2015 05:24 AM)Yealink_Michael Wrote:  hi

for this issue,please upgrade to the newest firmware , firmware download link :

http://support.yealink.com/attachmentDow...0.0.70.zip

then reset to factory and test again

if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319

after you collect all of them , please send them and the detail description of the issue to support@yealink.com this email is 24 hours work , then we will follow up quickly .

let me know if any question

TKS & BR

Michae