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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Configuration (/forumdisplay.php?fid=24)
+--- Thread: Incoming calls are not showing up on the right extensions (/showthread.php?tid=11509)
Incoming calls are not showing up on the right extensions - Sdisnie - 11-18-2015 10:03 PM
I have two separate phone numbers on my Yealink T46G phone......All incoming phone calls are set to go to the correct extensions and are going there, however on my phone, no matter what extension an incoming caller has pushed, it flashes up under my name for the first phone number. Does this make sense? We have tried everything and can't figure out why it's doing this!
RE: Incoming calls are not showing up on the right extensions - Yealink_Michael - 11-19-2015 05:24 AM
hi
for this issue,please upgrade to the newest firmware , firmware download link :
http://support.yealink.com/attachmentDownload/download?path=upload%2Fattachment%2F2015-8-7%2F6%2Fed7ac5ef-ba25-4d6e-8554-380055204a7f%2FT46-28.80.0.70.zip
then reset to factory and test again
if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.
for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319
after you collect all of them , please send them and the detail description of the issue to support@yealink.com this email is 24 hours work , then we will follow up quickly .
let me know if any question
TKS & BR
Michae
RE: Incoming calls are not showing up on the right extensions - Sdisnie - 11-20-2015 12:31 AM
I have tried everything and I cannot open that zip file on either computer. This phone is brand new so I would assume the firmware is up to date. If not is there just a simple instruction on how to do it? The firmware I have right now says.......28.80.0.60
(11-19-2015 05:24 AM)Yealink_Michael Wrote: hi
for this issue,please upgrade to the newest firmware , firmware download link :
http://support.yealink.com/attachmentDownload/download?path=upload%2Fattachment%2F2015-8-7%2F6%2Fed7ac5ef-ba25-4d6e-8554-380055204a7f%2FT46-28.80.0.70.zip
then reset to factory and test again
if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.
for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319
after you collect all of them , please send them and the detail description of the issue to support@yealink.com this email is 24 hours work , then we will follow up quickly .
let me know if any question
TKS & BR
Michae
RE: Incoming calls are not showing up on the right extensions - Yealink_Michael - 11-21-2015 02:54 AM
hi
would you please try 28.80.0.80 and test again ? be note to reset the phone to factory after upgrade !
firmware download link :
http://ftp.yealink.com/?ShareToken=B68C16909DCB133D088DA769BC8E5A4ACCA31743
the download link is available in 7 days, please download the firmware ASAP
about how to upgrade the firmware , please refer to the admin guide download from below link, page 82 :
http://support.yealink.com/attachmentDownload/download?path=upload%2Fattachment%2F2015-7-17%2F3%2Fa3cf2b20-02ad-4d1c-a6fc-73dae7daeb53%2FYealink_SIP-T2_Series_T19%28P%29+E2_T4_Series_IP_Phones_Administrator_Guide_V80_60.pdf
TKS & BR
Michael