T48 lost password

[mevalon]

Recently we changed from T46 to T48 Models.
A few days after configuring the new devices, I tried to login to one of the devices.
But I was told, that the password was incorrect.
I definitely didn#t change the default Login (Admin/Admin).
Also the Login to the Web UI was denied.

Is there another Possibility to recover Access or forcefully reset the phone?


Thanks in advance

[James_Yealink]

Hi, You can long press OK button to reset phone.

Regards,
James

[mevalon]

(05-07-2015 12:51 AM)Yealink_James Wrote:  Hi, You can long press OK button to reset phone.

Regards,
James

Hi James,

thanks for your reply.
Pressing the OK Button for more than 1 minute didn't show any reaction.

Regards
Michael

[James_Yealink]

Hi Michael,

What's the firmware of your T48G? What's your PBX server?
You configure the device in web interface or through autoprovision?

Regards,
James

[mevalon]

Hi James,

the initial Configuration was made within the web interface.
Only Firmwareupdates are performed through autoprovisioning.

Firmware Version is: 35.73.0.50
Whre can I find the PBX Server?

Regards

Michael

[CWR]

(05-07-2015 01:47 PM)mevalon Wrote:  Whre can I find the PBX Server?

Did you initially configure the phone yourself thru the web interface? What PBX Did you connect them to under the Account Settings? (or perhaps a cloud host)

[mevalon]

(05-08-2015 02:30 AM)craigreilly Wrote:  

(05-07-2015 01:47 PM)mevalon Wrote:  Whre can I find the PBX Server?

Did you initially configure the phone yourself thru the web interface? What PBX Did you connect them to under the Account Settings? (or perhaps a cloud host)

Yes, I manually configured the phone. The PBX is a IP Adress of the Provider.

Regards

[mevalon]

(05-08-2015 01:58 PM)mevalon Wrote:  

(05-08-2015 02:30 AM)craigreilly Wrote:  

(05-07-2015 01:47 PM)mevalon Wrote:  Whre can I find the PBX Server?

Did you initially configure the phone yourself thru the web interface? What PBX Did you connect them to under the Account Settings? (or perhaps a cloud host)

Yes, I manually configured the phone. The PBX is a IP Adress of the Provider.

Regards

Hi Craig,

do you have any suggestions?

Regards

Michael

[James_Yealink]

Hi Michael,

You may need to contact you service provide for this issue.
Long press OK button can reset phone. But the fucntion may be disabled through autoprovision by your service provider if it didn't work.

Regards,
James

[mevalon]

(05-14-2015 04:53 PM)Yealink_James Wrote:  Hi Michael,

You may need to contact you service provide for this issue.
Long press OK button can reset phone. But the fucntion may be disabled through autoprovision by your service provider if it didn't work.

Regards,
James

Hi James,

thank you for your answer.

I'll refer to my Provider...

Regards

Michael