Incoming Caller Volume Decreases During Ringing

[tima]

Hello,

We have a client that is upset that the incoming caller audio volume decreases when another inbound call is ringing for that handset. Is there any way to stop this function from happening? I assume it's there for a good reason to let you clearly here the ring sound in the handset but is there a way to disable this without limiting the handset to just 1 call at a time?

Tim

[Elaine_Yealink]

Dear Tim,

I am sorry but not quite clear here. Would you please help to clarify:
1. What is the phone model you are using and what is the firmware version?
2. Do you mean when there is a call ongoing and now a new call comes in, the volume of the ongoing call decreases?
3. How many accounts are registered on this devices?
4. The calls are on the same account or on a different account?

Looking forward to hear from you
Regards
Elaine