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Call Log not showing all calls
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Novais Offline
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Post: #1
Call Log not showing all calls
We are testing a T46G with a client and its working great except for the call log. Most calls are logged but they are noticing that some are not showing up. Missed calls is enabled and when calls come in they are showing the caller ID but then do not show in the history. The system is FreePBX V13 and the calls are coming in on a ring group.

Thanks!
08-31-2016 10:27 PM
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Karl_Yealink Offline
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Posts: 673
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Post: #2
RE: Call Log not showing all calls
So only the calls from ring group won't show in history?
Can you help us to get the trace files(PCAP and syslog and config.bin), we can check more from them.
Please refer to FAQ: http://support.yealink.com/faq/faqInfo?id=311
09-09-2016 04:56 AM
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Novais Offline
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Posts: 7
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Post: #3
RE: Call Log not showing all calls
All calls to this phone will be coming in from the Ring Group but not all calls from the Ring Group are being registered in the Call History. All calls are showing up with the caller ID while the phone is ringing but then will not show in the history. Unfortunately it doesnt appear to be a regular error so it may be a large capture and we would have to run it until there was a call that didnt register. Would you still like me to run the capture?

Thanks.
09-09-2016 05:57 AM
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