Can't register T21P E2 phone

[LOU]

Hello, recently we bought sip phones. T41p and T21p E2. T41P works fine, but with another we have a bit problem, it wont register.
With same user and configuration i have no problem to register with T41p.

Here is some logs:
T41P:
SIP/2.0 401 Unauthorized
WWW-Authenticate: Digest realm="tel-sip.vno.local",qop="auth",opaque="1234567890abcedef",nonce="152844a639db51ff7f5a0387cd1ab3bd8d375d8d7ba",algorithm=MD5,stale=false
Call-ID: 2136429746@10.1.28.116
CSeq: 1 REGISTER

REGISTER sip:10.1.8.228:5060 SIP/2.0
Route: <sip:10.1.8.220:15060;lr>
P-Av-Transport: AP;fe=10.1.28.116:5062;ne=10.1.8.228:5060;tt=UDP
Via: SIP/2.0/UDP 10.1.8.228;rport;branch=z9hG4bK1902005302-AP;ft=10.1.8.228~13c4
Via: SIP/2.0/UDP 10.1.28.116:5062;branch=z9hG4bK1902005302
From: "**" <sip:1413@10.1.8.228>;tag=1022405090
To: "**" <sip:1413@10.1.8.228>
Call-ID: 2136429746@10.1.28.116
CSeq: 2 REGISTER
Contact: <sip:1413@10.1.28.116:5062>
Authorization: Digest username="1413", realm="tel-sip.vno.local", nonce="152844a639db51ff7f5a0387cd1ab3bd8d375d8d7ba", uri="sip:10.1.8.228:5060", response="b5c99b12d244b3590a96e647ce51edb8", algorithm=MD5, cnonce="0a4f113b", opaque="1234567890abcedef", qop=auth, nc=00000001

And we have some errors with T21P E2

Jan 27 18:44:24 sua [579]: FSM <4+warnin> [-01] Could not set header: www-authenticate: Digest realm="tel-sip.vno.local",qop="auth",opaque="1234567890abcedef",nonce="1528466a2d2913bf8015eecae34d5998eb6acf36fb8",algorithm=MD5,stale=false


Jan 27 18:44:24 sua [579]: SUA <6+info > [000] ****eCore event:(0x0002)ECORE_REGISTRATION_FAILURE ****
Jan 27 18:44:24 sua [579]: REG <6+info > [000] Register: get expires:3600
Jan 27 18:44:24 sua [579]: DLG <6+info > [000] authinfo: No WWW-Authenticate or Proxy-Authenticate
Jan 27 18:44:24 Log [629]: FWDD<6+info > FWD:account0 CFA:0 CFB:0 CFNA:0


Any solutions?

[Karl_Yealink]

Would you please tell me the firmware of the T41 and T21 E2.
If possible, please send the log files to me, so I can check more.
Please email to me(karl@yealink.com). So I can check the issue more quickly.

It's better you can copy the problem in the email, so I don't need to check the forum again.

[rccloud]

I have same problem. I update firmware to newest version: 52.84.0.15

Previous phone: W56P works fine with sam credentials to asterisk.

Phone is working over openvpn ad i can ping asterisk from it - vpn is set.

Below is my log:

[2019-02-07 19:30:05] DEBUG[21643]: chan_sip.c:9409 __find_call: = Looking for Call ID: 0_3045589603@192.168.90.6 (Checking From) --From tag 1543403549 --To-tag
[2019-02-07 19:30:05] DEBUG[21643]: chan_sip.c:28642 handle_incoming: **** Received REGISTER (2) - Command in SIP REGISTER
[2019-02-07 19:30:05] DEBUG[21643]: chan_sip.c:28667 handle_incoming: Ignoring SIP message because of retransmit (REGISTER Seqno 1, ours 1)
[2019-02-07 19:30:05] DEBUG[21643]: netsock2.c:172 ast_sockaddr_split_hostport: Splitting '192.168.90.6:5060' into...
[2019-02-07 19:30:05] DEBUG[21643]: netsock2.c:226 ast_sockaddr_split_hostport: ...host '192.168.90.6' and port '5060'.
[2019-02-07 19:30:05] DEBUG[21643]: netsock2.c:172 ast_sockaddr_split_hostport: Splitting '192.168.20.1:5060' into...
[2019-02-07 19:30:05] DEBUG[21643]: netsock2.c:226 ast_sockaddr_split_hostport: ...host '192.168.20.1' and port ''.
[2019-02-07 19:30:05] DEBUG[21643]: chan_sip.c:3753 __sip_xmit: Trying to put 'SIP/2.0 401' onto UDP socket destined for 192.168.90.6:5060