Incoming calls are not showing up on the right extensions

[Sdisnie]

I have two separate phone numbers on my Yealink T46G phone......All incoming phone calls are set to go to the correct extensions and are going there, however on my phone, no matter what extension an incoming caller has pushed, it flashes up under my name for the first phone number. Does this make sense? We have tried everything and can't figure out why it's doing this!

[Yealink_Michael]

hi

for this issue,please upgrade to the newest firmware , firmware download link :

http://support.yealink.com/attachmentDow...0.0.70.zip

then reset to factory and test again

if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319

after you collect all of them , please send them and the detail description of the issue to support@yealink.com this email is 24 hours work , then we will follow up quickly .

let me know if any question

TKS & BR

Michae

[Sdisnie]

I have tried everything and I cannot open that zip file on either computer. This phone is brand new so I would assume the firmware is up to date. If not is there just a simple instruction on how to do it? The firmware I have right now says.......28.80.0.60

(11-19-2015 05:24 AM)Yealink_Michael Wrote:  hi

for this issue,please upgrade to the newest firmware , firmware download link :

http://support.yealink.com/attachmentDow...0.0.70.zip

then reset to factory and test again

if all the above solution can't solve your issue, please provide us the trace file for future analysis,trace file including pcap file, config bin and syslog file , and we need three of them provide at one time.

for how to get them , please refer to the FAQ below:
http://forum.yealink.com/forum/showthread.php?tid=1319

after you collect all of them , please send them and the detail description of the issue to support@yealink.com this email is 24 hours work , then we will follow up quickly .

let me know if any question

TKS & BR

Michae

[Yealink_Michael]

hi

would you please try 28.80.0.80 and test again ? be note to reset the phone to factory after upgrade !

firmware download link :

http://ftp.yealink.com/?ShareToken=B68C1...4ACCA31743

the download link is available in 7 days, please download the firmware ASAP

about how to upgrade the firmware , please refer to the admin guide download from below link, page 82 :

http://support.yealink.com/attachmentDow...V80_60.pdf

TKS & BR

Michael