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Phone Book not showing name
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 1,539
Joined: Jan 2014
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Post: #2
RE: Phone Book not showing name
(08-31-2020 03:29 PM)Dominik333 Wrote:  Hi,

I Imported now a bunch of contacts, not ideal but ok. I can dial them from the book but when I check the called list or when a call is coming in it doesn't show me the name.

So what is wrong?
Number format is +49123456789

thx
Dom

Hi Dom,

Please check if "Call Information Display Method" is set to "Name+Number"
This can be found here: Settings > Call Display

Take note: The number in the Phonebook must be exactly the same as the number you received.
If the number in your phonebook is +49123456789 and the number you received is 0049123456789 or 49123456789 then there is no match.

BTW: have you solved the issue in your other thread?

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-31-2020 06:02 PM
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Messages In This Thread
Phone Book not showing name - Dominik333 - 08-31-2020, 03:29 PM
RE: Phone Book not showing name - complex1 - 08-31-2020 06:02 PM

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