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Caller ID on attended transfer
Author Message
Catherine33 Offline
Junior Member
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Posts: 1
Joined: Oct 2017
Reputation: 0
Post: #5
RE: Caller ID on attended transfer
I am having this same problem with T56A and T58A phones..

I tried your suggestion of
account.x.refresh_remote_id.enable = 1
features.save_init_num_to_history.enable = 1

uploading it manually through Settings -> Configuration -> Upload File

Here are the entries I added to the configuration file I downloaded:

account.1.refresh_remote_id.enable = 1
account.2.refresh_remote_id.enable = 1
account.3.refresh_remote_id.enable = 1
account.4.refresh_remote_id.enable = 1
account.5.refresh_remote_id.enable = 1
account.6.refresh_remote_id.enable = 1
account.7.refresh_remote_id.enable = 1
account.8.refresh_remote_id.enable = 1
account.9.refresh_remote_id.enable = 1
account.10.refresh_remote_id.enable = 1
account.11.refresh_remote_id.enable = 1
account.12.refresh_remote_id.enable = 1
account.13.refresh_remote_id.enable = 1
account.14.refresh_remote_id.enable = 1
account.15.refresh_remote_id.enable = 1
account.16.refresh_remote_id.enable = 1

features.save_init_num_to_history.enable = 1

Then I uploaded it with the additional lines.

But no success!

Please tell me how to fix this!


(08-31-2017 02:30 PM)Aishion_Yealink Wrote:  
(08-30-2017 08:39 PM)tcarter@teklinks.com Wrote:  Hello,

I have an issue with caller ID not being passed on attended transfer. It works fine on blind transfer. The phones are T42G,T46G,T48G running XX.80.193.130 firmware. It also does the same on T46S running 66.81.193.110.

Example: Inbound caller to ext 101 receives call from John Doe @ 222-222-2222, transfers (attended) to ext 102, ext 102 receives the call but the display only shows Station 101 as the caller ID. Blind transfer displays the caller ID as John Doe 222-222-2222.

Any ideas?

Thanks,

Tim
Dear Tim,

Do you mean after transfer when ext102 are talking with John Doe, the screen on ext102 display ext101 instead of John Doe 222-222-2222, if so, please kindly set below auto provision parameter:

account.x.refresh_remote_id.enable = 1
features.save_init_num_to_history.enable = 1

For more information about auto provision, please refer to below guide:

http://download.support.yealink.com/down...V81_70.pdf

If the issue still exist, please kindly reproduce the issue and offer us trace files about ext102 for further analysis as below:

a. Level 6 syslog
b. PCAP trace
c. Config.bin

You can get the guide from this link to see how to export the issue data:

http://support.yealink.com/faq/faqInfo?id=311

Any misunderstandings, please feel free to contact us.

Best Regards
Aishion
10-27-2017 12:01 AM
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Messages In This Thread
RE: Caller ID on attended transfer - Catherine33 - 10-27-2017 12:01 AM

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