Dial Plan Replace Rule

[complex1]

(08-25-2017 10:05 PM)austinh Wrote:  My phone system requires a 9 before the number being called to dial out. I'm trying to create a replace rule for 911 under Settings>Dial Plan. First I created a replace rule prefix 911, replace 9911. When I dial 911 it does not add the extra 9. Then I created replace rule prefix ([0-9]xx), replace 9$1. This also does not add the 9 in front of 911, but when I dial 511 it will add the 9 and in the history it shows i dialed 9511. Any ideas as to why the phone will not add the 9 in front of 911? I am using T48G's with 35.81.0.110 firmware.


Thanks

Hi,

I have tried your settings on my T48G and have no issues.
I use the replacement rule: Prefix ([0-9]xx) – Replace 9$1
After dialing 511 and 911, I checked “Phone Call Info” and 9511 @ ip-address and 9911 @ ip-address shown in the list.
Also the 3CX PBX I’m running shows in the call log both numbers (9511 and 9911) which mean the phone sent the right phone numbers to the PBX.

What kind/type PBX are you running?
Because adding a 9 in front of 911, so dial 9911, won’t work… Is extension number 99 accidently not the voicemail number of the PBX?

Hope this will help.