[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Yealink T42G and EHS36 failures
Author Message
Lucia_Yealink Offline
Super Moderator

Posts: 467
Joined: Aug 2016
Reputation: 5
Post: #2
RE: Yealink T42G and EHS36 failures
HI Ralph,

Let us check the scenario first: when there is an incoming call, you can not pick up the call by headset, right? How often the issue will happen?
Can you just provide the level 6 syslog, config.bin and pace trace for us to locate the problem.
About how to get the three files, please refer to the FAQ below:

Please note to make sure the firmware of the phone(x.81.193.70) and EHS36 are the latest version, since it is more stable and have less bug. Refer to the guide below to upgrade the EHS:http://download.support.yealink.com/download?path=upload%2Fattachment%2F2015-3-10%2F5%2F6ea3f0fc-6996-4931-94ac-b75d8179cc7f%2FHow%20to%20Upgrade%20EHS36%20Firmware_V2.0.pdf

Also, to make a comparison, please kindly provide the level 6 syslog, pace trace when the headset can work normally in the same environment.

You can send the file to lucia@yealink.com, thank you in advanced.

05-11-2017 02:16 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
Yealink T42G and EHS36 failures - ralph - 05-10-2017, 06:48 AM
RE: Yealink T42G and EHS36 failures - Lucia_Yealink - 05-11-2017 02:16 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Model T42s and T42g, the speakerphone is enable on incoming calls Lissvazquez 6 1,044 07-28-2023 10:27 PM
Last Post: complex1
  Yealink SIP-T40P Firmware UnitedTech_Support 1 1,063 05-05-2023 08:07 PM
Last Post: complex1
Question Yealink SIP-T31, 46U, 48U do not display the number of the called subscr Fedor.astrakhan 1 955 04-26-2023 10:05 PM
Last Post: Yisroel_MongoTEL
  Yealink T41S firmware kosif 0 1,211 12-19-2022 08:52 AM
Last Post: kosif
  Yealink T46S Forwarding does not work!! Müller 0 896 10-16-2022 03:38 AM
Last Post: Müller
  Cannot export any files T42G Telcopc 1 1,605 10-07-2022 01:26 AM
Last Post: Telcopc
  T48G + EHS36 +Janra engage 75 not hanging up call kris.hetherington@firstsource.com 1 4,395 09-30-2022 03:23 AM
Last Post: knewgent
  ehs36 and planetronic mbroome 2 4,860 09-30-2022 03:19 AM
Last Post: knewgent
  Yealink T42G Phone stuck at Welcome LFC 12 27,285 08-08-2022 04:16 PM
Last Post: markvdheijden
  Yealink T48S won't factory reset djcartledge 3 3,820 07-16-2022 05:16 PM
Last Post: complex1

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication