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W52P Reliability issues - Initializing data
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chrisdixon2 Offline
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W52P Reliability issues - Initializing data
Dear All,

We have had the W52Ps for about 18 months now but never really got them working well. The Desktop handsets we use (T42G) all work fine so the problem is isolated to the cordless ones. We get the following issues:

1: The individual handsets will randomly have "Initializing data" on the screen
2: The base stations web interface will stop responding (monitored with Zabbix)
3: The handset cuts out saying it is 'busy'

Once you reboot the station and the handsets it all goes back to normal for a week or two, however the user can miss a call if they don't notice the phone has stopped working which is very poor in a customer service environment like ours.

We have 5 base stations and around 20 W52handsets all in constant use with no repeaters. Before these we had normal cordless phones with ATA adapters and they never had the same sort of issues (and were much cheaper). We have the latest firmware on all the handsets and bases.

Any help would be appretiated as I know this is not isolated to jsut us looking through the forum!

many thanks

Chris
(This post was last modified: 12-05-2016 09:52 AM by chrisdixon2.)
12-05-2016 09:50 AM
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W52P Reliability issues - Initializing data - chrisdixon2 - 12-05-2016 09:50 AM

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