W52 handsets wont charge

[provalia]

Thank You for reply.

(10-16-2014 04:54 PM)Yealink_Coco Wrote:  Hi provalia,

In order to better locate the issue, could you please help to check as below shown:
1.Could you please help to check wether the charging cradle is power on . ( there is a green light in the front of charging cradle when it power on.)



2.Does the handset light and have a short beep at the moment when it put on the charging cradle. It can help us to judge whether the handset can match with the charge cradle..

No there is no light even with new cradle from new product, but when I connect other PSU-PowerSupplyUnit from T2x series phones (it is a little bit stronger than this PSU for dect phones) LED light shows up and I can hear short beep when handset is on cradle and handset started charging. So I think this is problem with original PSU or cradle.
But earlier (2-3months ago) I used same PSU on other dect hendsets and they worked very good, there's no charging problem like this.

Quote:3.Could you please help to exchange the battery , and test whether it can charge or not. Please refer to the below pic which give recommended batteries.

Thx
Best Regards

I used yellow BPI rechargeable AAA 800mAh 1.2V NIMH batteries that came with device, don't have other one to try.