Call Forward activate/deactivate with "Transfer-Key"

[Frank Drews]

Hi,

we want to give the users the possibility to easily set forwards (to colleagues and their mailbox) with YealinkT46G and 3cx. At the moment we observe the following behaviour:
Via "Call-Features" and (Always Forward/ Busy Forward/ No Answer Forward) people can configure forwarding on the phone.
The issue we have is, that people do want to activate/deactivate the "Always Forward" lots of times, but they do not want to change (deactivate/activate) the "No Answer" and the "Busy Forward". We observe, that when a user does press the "Transfer" Button on the phone (or a Key "Key-Event Forward") than, all of the three Forwarding rules are deactivated/activated. So the "No Answer" and "Busy Forward" are effected, too.

For our use-case it would be really nice, if the "Transfer" Key would only activate/deactivate the "Always Forward". Many people do want to always forward their calls on their Mailbox for "no Answer". And they want to have a way to quickly ("Transfer-Button") activate and deactivate forwarding to some colleague/secretary nevertheless. At the moment this seems not to be possible.

Of course, we could handle things on the pbx, but we would prefer, if users could configure things themselves on the phones, which saves admins time and is more convenient to everybody.

One related question: Is there any possibility to use the Key Event, Forward Key to change the target "Forward To"? What can you do with the "Value" field? At the moment the information in "value" seems to have not much of an effect. Key-Event-Forward "just" activates/deactivates all Forwarding, just like the Transfer Key, as far as I can see.

I hope I was able to describe the situation.

Could you have a look?

Keep up the great work.
Best regards Frank