Using Hearing Aid with Yealink T5x series

[Chris708]

Hey all.

Have a client that has a BlueTooth (BT) hearing aid that she uses with her Cell phone's BT. Her hearing aid doesn't have a MIC so the audio from her Cell comes through the BT hearing aid and her voice goes through the Cell phone's speaker.

I have a T53W that I tested some BT earbuds with and they worked. The earbuds have a speaker and a MIC. I had to set the T53W's Headset button on for this to work.

I also tried testing my cell phone's BT with the Yealink phone and while they did connect and I dialed from my cell through the Yealink. Once the call connected, I heard no audio from either end. My cell phone may not be a good test.

Back to my client's hearing aid. We are still trying to get them to connect to her T5xW phone and it won't so that's on issue.

But my bigger question is, if she is able to connect to the Yealink phone with her hearing aid, would her hearing aid work with the Yealink phone?