T53W - entry of symbols from keypad?

[jhaFF]

(07-07-2022 11:48 PM)Yisroel_MongoTEL Wrote:  

(07-07-2022 11:46 PM)jhaFF Wrote:  I need to enter the pound symbol (#) - but when I try just hitting this key, it does not send the pound symbol.

Several of of our online services accessible by phone require the pound symbol after a numeric entry.

Then you have an issue.

But your issue isn't about you not finding the softkey, since even the hardkey # doesn't work.

Thanks - I will investigate with VOIP service supplier - but in general, their tech "support" is pretty much useless to this point.