Company Portal cannot connect to Microsoft Intune

[alfred0809]

Hi

I am a Helpdesk technician in a Small organisation of 25 users. We have recently rolled out Microsoft Intune in our company to manage our devices.

We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". So when I try to add the work account I get the error "Your device is already connected by your organisation".

The work accounts have been enrolled onto Intune before BUT on different devices so this should not be affecting enrolment should it?

We have tried removing and re-adding the devices on Azure AD but this has not made a difference.

Please can someone advise us as we are unsure where to go.

Thanks,

Spice Guy!
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