T46G: Power LED always flashing when backlight is off

[Artabanos]

(03-29-2017 11:06 PM)Travis Wrote:  

(03-29-2017 10:52 PM)Jazzy Wrote:  

Quote:Hi,

Suggest you reset the phone to factory and test again?
NOTE: factory reset will earse all the configuration.

By the way, may I know how many phones do you have in total?
How many phones have the same issue?

Regards,
Travis

We currently have 150 phones and as I've only updated the firmware on mine, I'm just seeing the issue on one... I'm not going to reset my phone to factory settings... to be honest I've had enough of Yealink - I feel this issue took way to long to resolve and now i'm left with another problem.. I dread to think how long a serious problem would take to fix, I'm just gonna ask our service provider to replace all our phones with a different make. Anyway, thanks for your help.

Hello sir,

I think your phone already has hardware issue, the LED light issue was fixed, and obviously, this hardware issue is not brought by upgrading the new firmware version.
You can simply contact your phone provider and ask them for RMA process if your phone still under warranty.

In addition, if you want to get faster feedback, suggest you send email to support@yealink.com.

Anything I can help, freely to let me know.

Regards,
Travis

Hi,
at least, I can confirm Jazzy's issue.

Even if the problem does not bother me, I have made a factory reset, but the display remains lit. However, it is barely perceptible.

Out of curiosity I have made a downgrade to version 28.80.0.130. With this version, the display is completely dark. So no, it can't be a hardware issue.