MP56 - Speaker Phone Quality

[complex1]

(09-29-2021 02:57 AM)UBYeah Wrote:  Over the past couple months we have deployed around 35 MP56 Teams devices. However, nearly 1/3rd of the users are reporting extremely poor audio from the speaker phone feature. The speaker (device user) can either not be heard clearly on the other end of the call, or the the audio is broken and garbled. This does not appear to be a network issue as using the headset does not have the same issue.

All devices are running the same config and are up-to-date via Microsoft Teams Admin center. Screenshot attached.

Is this a hardware defect or other known issue that can be remedied?

Hi,

Please reset one phone to factory default, re-provisioning it and check if this solved the issue?