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MP50 Phone: Won't hang-up
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microdaft Offline
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Posts: 3
Joined: Jul 2021
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Post: #1
MP50 Phone: Won't hang-up
We are having an issue that only happens under these circumstances:

On a call with an outside caller (Teams voice); if the other person hangs-up the call first; Teams acknowledges the hang-up on the computer; but the Yealink MP50 will not hang-up. Pushing the hang-up button does not work.

This seems to happen for users that have a different audio device set as the default device.

Example:

Employee has Poly BT600 set as default device; Makes a call from the Yealink MP50; customer hangs-up first. In that scenario, Teams will close the call, but the Yealink will not let go of the call.

I do not know if this is a Yealink issue or a Teams issue.

I am open to any suggestions.

Thank you
07-30-2021 05:34 AM
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MP50 Phone: Won't hang-up - microdaft - 07-30-2021 05:34 AM

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