Problem with T46G

[Aishion_Yealink]

(03-01-2018 05:42 PM)hercross Wrote:  Hi, I have a T46G telephone, until now, it works perfectly. But yesterday, tha screen was black, and when I try to web access, I can't, the user/pass incorrect.

I upgrade the firmware to the last, and tha screen it is fixed, but I can't web access, user/pass incorrect.

I've tried to change pass over provisioning, the pass is changing successful in the other phones, but in the T46G, user/pass incorrect...

After upgrade the phone, I loose the key configuration.

The phone is far from me, how can I change the password or what can I do??

Thanks

Dear customer,
​
​This is Aishion from Yealink technical team, nice to know you. My pleasure to work for you!
​
For your issue, please kindly help me check below:

1/May I know what firmware are your phones running before and what firmware are you using now?(You can press OK key to obtain)

2/ What method are you using to upgrade the firmware?

3/I wonder if you have RPS environment that cause this issue, would you please kindly share us the Mac address of the phone?

​Any question, please feel free to contact us.

Best Regards

Aishion