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T31G name's
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asm Offline
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Posts: 3
Joined: Mar 2023
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Post: #1
T31G name's
Hi everyone.
Bought a phone t31g.
Created a remote phone book for it.
Connected. Everything is displayed normally.

When trying to speed dial 423, the name John is displayed on the screen. There are no more options on the screen. And that's right.
But when I dial 454 (Ben), I see Julia's name. But Julia's number is 403. And several numbers appear on the display. You need to press 2-3 times on the joystick down to find Ben's number in the list.
Moreover, if you dial the number 454, we will see the name of Julia and her number. We press the call button and the call goes right to Ben.

Why do I see one and the correct number for some numbers, while for others I see the wrong name and several names?
03-09-2023 02:15 PM
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complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,524
Joined: Jan 2014
Reputation: 44
Post: #2
RE: T31G name's
(03-09-2023 02:15 PM)asm Wrote:  Hi everyone.
Bought a phone t31g.
Created a remote phone book for it.
Connected. Everything is displayed normally.

When trying to speed dial 423, the name John is displayed on the screen. There are no more options on the screen. And that's right.
But when I dial 454 (Ben), I see Julia's name. But Julia's number is 403. And several numbers appear on the display. You need to press 2-3 times on the joystick down to find Ben's number in the list.
Moreover, if you dial the number 454, we will see the name of Julia and her number. We press the call button and the call goes right to Ben.

Why do I see one and the correct number for some numbers, while for others I see the wrong name and several names?

Hi,

Please check:
Check whether the remote phonebook meets the specified specifications?
Check if there is no local phonebook the device is present?

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
03-10-2023 12:09 AM
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asm Offline
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Posts: 3
Joined: Mar 2023
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Post: #3
RE: T31G name's
(03-10-2023 12:09 AM)complex1 Wrote:  Hi,
Please check:
Check if there is no local phonebook the device is present?
Yep! I reset phone to factory default. Still the same!
(03-10-2023 12:09 AM)complex1 Wrote:  Hi,
Please check:
Check whether the remote phonebook meets the specified specifications?
The remote book was written by integrators of the PBX system.
Can you tell me where I can find the requirements for this remote book?

The file looks like this

Code:
<?xml version='1.0' encoding='UTF-8' ?>
<YeastarIPPhoneDirectory>
<DirectoryEntry>
  <Name>Security Cheef</Name>
  <Telephone>111</Telephone>
</DirectoryEntry>
<DirectoryEntry>
  <Name>Lead Manager</Name>
  <Telephone>121</Telephone>
</DirectoryEntry>
</YeastarIPPhoneDirectory>
(This post was last modified: 03-10-2023 05:47 PM by asm.)
03-10-2023 02:09 PM
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complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,524
Joined: Jan 2014
Reputation: 44
Post: #4
RE: T31G name's
(03-10-2023 02:09 PM)asm Wrote:  
(03-10-2023 12:09 AM)complex1 Wrote:  Hi,
Please check:
Check if there is no local phonebook the device is present?
Yep! I reset phone to factory default. Still the same!
(03-10-2023 12:09 AM)complex1 Wrote:  Hi,
Please check:
Check whether the remote phonebook meets the specified specifications?
The remote book was written by integrators of the PBX system.
Can you tell me where I can find the requirements for this remote book?

The file looks like this

Code:
<?xml version='1.0' encoding='UTF-8' ?>
<YeastarIPPhoneDirectory>
<DirectoryEntry>
  <Name>Security Cheef</Name>
  <Telephone>111</Telephone>
</DirectoryEntry>
<DirectoryEntry>
  <Name>Lead Manager</Name>
  <Telephone>121</Telephone>
</DirectoryEntry>
</YeastarIPPhoneDirectory>

Hi,

I can't find the specifications right away, but if you have the following lines in the remote phone book file it should work fine.

Code:
<?xml version="1.0" encoding="utf-8"?>
<XXXIPPhoneDirectory clearlight="true">
  <Title>Phonelist</Title>
  <Prompt>Prompt</Prompt>
  <DirectoryEntry> <Name>John Doe</Name> <Telephone>1234</Telephone> </DirectoryEntry>
  <DirectoryEntry> <Name>Jane Doe</Name> <Telephone>4321</Telephone> </DirectoryEntry>
</XXXIPPhoneDirectory>

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
03-10-2023 08:49 PM
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asm Offline
Junior Member
**

Posts: 3
Joined: Mar 2023
Reputation: 0
Post: #5
RE: T31G name's
(03-10-2023 08:49 PM)complex1 Wrote:  Hi,

I can't find the specifications right away, but if you have the following lines in the remote phone book file it should work fine.
Code:
<?xml version="1.0" encoding="utf-8"?>
<XXXIPPhoneDirectory clearlight="true">
  <Title>Phonelist</Title>
  <Prompt>Prompt</Prompt>
  <DirectoryEntry> <Name>John Doe</Name> <Telephone>1234</Telephone> </DirectoryEntry>
  <DirectoryEntry> <Name>Jane Doe</Name> <Telephone>4321</Telephone> </DirectoryEntry>
</XXXIPPhoneDirectory>
Look the same! Except 2 things.
1st
Code:
<XXXIPPhoneDirectory clearlight="true">
Is it important?
2nd
Code:
<Title>Phonelist</Title>  <Prompt>Prompt</Prompt>
I understand that the presence of the "title" tag is necessary for the visual distinction of phone books. And not necessarily. What is the "prompt" tag used for?
(This post was last modified: 03-13-2023 06:46 PM by asm.)
03-13-2023 06:45 PM
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