W60B base With 56H ( incomming calls, no ringing when charging )

[stéphane]

Hi,

I've got a network with several W60 Bases and lots of handsets.
One handset is giving me some troubles..

If the handset is charging, it does get incomming calls but no ringing...
When the handset is out of the charging dock, it rings when it gets an incomming call.

I've done firmware upgrades & downgrades for both handset and base.
Could this be a config problem ? Or more likely a hardware malfunction ?

I'd rather be sure because he has a local phone book and ( other problem )and uploading a CSV seems to be another problem with Yealink...

Any ideas about this one ?

[complex1]

(01-07-2021 10:36 PM)stéphane Wrote:  Hi,

I've got a network with several W60 Bases and lots of handsets.
One handset is giving me some troubles..

If the handset is charging, it does get incomming calls but no ringing...
When the handset is out of the charging dock, it rings when it gets an incomming call.

I've done firmware upgrades & downgrades for both handset and base.
Could this be a config problem ? Or more likely a hardware malfunction ?

I'd rather be sure because he has a local phone book and ( other problem )and uploading a CSV seems to be another problem with Yealink...

Any ideas about this one ?

Hi,

If your phone is running firmware x.85.x.x then use next parameter:
custom.handset.silent_charging = 0

Hope this will help.

[stéphane]

(01-08-2021 04:55 AM)complex1 Wrote:  

(01-07-2021 10:36 PM)stéphane Wrote:  Hi,

I've got a network with several W60 Bases and lots of handsets.
One handset is giving me some troubles..

If the handset is charging, it does get incomming calls but no ringing...
When the handset is out of the charging dock, it rings when it gets an incomming call.

I've done firmware upgrades & downgrades for both handset and base.
Could this be a config problem ? Or more likely a hardware malfunction ?

I'd rather be sure because he has a local phone book and ( other problem )and uploading a CSV seems to be another problem with Yealink...

Any ideas about this one ?

Hi,

If your phone is running firmware x.85.x.x then use next parameter:
custom.handset.silent_charging = 0

Hope this will help.

Didn't work

Some1 else got a possible solution ?

[therring]

Was this ever resolved? I have a W60B doing the same thing.

(01-11-2021 11:40 PM)stéphane Wrote:  

(01-08-2021 04:55 AM)complex1 Wrote:  

(01-07-2021 10:36 PM)stéphane Wrote:  Hi,

I've got a network with several W60 Bases and lots of handsets.
One handset is giving me some troubles..

If the handset is charging, it does get incomming calls but no ringing...
When the handset is out of the charging dock, it rings when it gets an incomming call.

I've done firmware upgrades & downgrades for both handset and base.
Could this be a config problem ? Or more likely a hardware malfunction ?

I'd rather be sure because he has a local phone book and ( other problem )and uploading a CSV seems to be another problem with Yealink...

Any ideas about this one ?

Hi,

If your phone is running firmware x.85.x.x then use next parameter:
custom.handset.silent_charging = 0

Hope this will help.

Didn't work

Some1 else got a possible solution ?