[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Phone Book not showing name
Author Message
Dominik333 Offline
Junior Member
**

Posts: 7
Joined: Nov 2019
Reputation: 0
Post: #1
Phone Book not showing name
Hi,

I Imported now a bunch of contacts, not ideal but ok. I can dial them from the book but when I check the called list or when a call is coming in it doesn't show me the name.

So what is wrong?
Number format is +49123456789

thx
Dom
(This post was last modified: 08-31-2020 03:36 PM by Dominik333.)
08-31-2020 03:29 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
complex1 Offline
3CX Adv. Cert. Engineer
*****

Posts: 1,549
Joined: Jan 2014
Reputation: 48
Post: #2
RE: Phone Book not showing name
(08-31-2020 03:29 PM)Dominik333 Wrote:  Hi,

I Imported now a bunch of contacts, not ideal but ok. I can dial them from the book but when I check the called list or when a call is coming in it doesn't show me the name.

So what is wrong?
Number format is +49123456789

thx
Dom

Hi Dom,

Please check if "Call Information Display Method" is set to "Name+Number"
This can be found here: Settings > Call Display

Take note: The number in the Phonebook must be exactly the same as the number you received.
If the number in your phonebook is +49123456789 and the number you received is 0049123456789 or 49123456789 then there is no match.

BTW: have you solved the issue in your other thread?

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.
08-31-2020 06:02 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Dominik333 Offline
Junior Member
**

Posts: 7
Joined: Nov 2019
Reputation: 0
Post: #3
RE: Phone Book not showing name
(08-31-2020 06:02 PM)complex1 Wrote:  
(08-31-2020 03:29 PM)Dominik333 Wrote:  Hi,

I Imported now a bunch of contacts, not ideal but ok. I can dial them from the book but when I check the called list or when a call is coming in it doesn't show me the name.

So what is wrong?
Number format is +49123456789

thx
Dom

Hi Dom,

Please check if "Call Information Display Method" is set to "Name+Number"
This can be found here: Settings > Call Display

Take note: The number in the Phonebook must be exactly the same as the number you received.
If the number in your phonebook is +49123456789 and the number you received is 0049123456789 or 49123456789 then there is no match.

BTW: have you solved the issue in your other thread?
Hi,
this was switched on, so can't be the problem.

I don'T understand why an iPhone, or software phone Amego or Daylite, can handle +49 or 0049, this should be standard.

The other problem I didn't really solve, I bought a program which can create proper csv filles from contacts. Copying them into numbers added something like Ä≠ or Ä: infant the number. Only detected this by opening the csv file in word.

thx anyway.
BR Dominik
09-01-2020 10:53 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Possibly Related Threads...
Thread: Author Replies: Views: Last Post
Question copying incoming phone number to computer software RemyK 0 88 12-05-2024 03:43 PM
Last Post: RemyK
  Reset Yealink phone mp56 with usb key DLEFEBVRE 0 1,660 09-04-2024 10:13 PM
Last Post: DLEFEBVRE
  Could Someone Give me advice on Yealink phone setup for remote work? rich20509 0 1,533 04-15-2024 01:26 PM
Last Post: rich20509
  Anyone use a Yealink phone with a Talkswitch PBX? abiza 1 1,773 04-12-2024 04:43 PM
Last Post: Thenand
  Yealink phone with hearing aids Jamie22RR 2 3,438 04-10-2024 11:08 PM
Last Post: WillDavies15
  Yealink VOIP phone losing connection every few minutes robertpowell 0 1,909 03-27-2024 02:29 PM
Last Post: robertpowell
  Yealink IP phone lesliefrench 0 1,490 01-25-2024 12:37 PM
Last Post: lesliefrench
  Remote Phonebook - Numbers Display Format On Phone Medryn 19 76,161 11-24-2023 02:28 AM
Last Post: shulem@theteklink.com
  IP Phone Login Error "ERR_INVALID_HTTP_RESPONSE" nolto 2 4,306 10-06-2023 04:34 PM
Last Post: nolto
  Multicast Stops Working until Phone Rebooted Blake1 10 17,138 09-21-2023 05:47 PM
Last Post: axiompm

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication