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W56H does not make/receive calls..
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Lily Offline
Junior Member
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Posts: 1
Joined: Mar 2017
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Post: #1
Question W56H does not make/receive calls..
Hi, I am new to this IP phones and I am having trouble setting the phones up.
I do not know why but they just won't make/receive phone calls...
Our original phones work fine, and our network does not have a problem. And our firmware is the latest version.

The "Line" screen displays on our W56H phones are like this;
Display on our W56H phones

Your help is greatly appreciated and I wish to solve this soon.
Many thanks,

Lily Enoi


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03-24-2017 08:45 AM
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complex1 Offline
3CX Adv. Cert. Engineer
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Posts: 833
Joined: Jan 2014
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Post: #2
RE: W56H does not make/receive calls..
Hi Lily,

Please ensure all used accounts are registered to the SIP server, if not, no calls can be make or receive.
Login to the base and go to “Account > Register > Account X”
Also make sure the handset(s) is/are assigned to the right VoIP account(s) for incoming and outgoing calls.
“Account > Number Assignment > Incoming lines/Outgoing lines”

Best regards,
Frank.

Dutch is my native language, not English. Apologies for my imperfect grammar.
03-24-2017 01:08 PM
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