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Phone won't provision
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thermel31 Offline
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Post: #1
Phone won't provision
We use the T42G and T46G phones but we have had an issue with the provisioning process awhile now. Our platform to deliver our phone configuration files is Broadworks Device Management system. The phone we enter in the correct provisioning URL, along with the username and password and the phone will download the firmware we have set in the configuration file (28.73.193.50.rom) successfully. After the firmware is downloaded we have to factory reset the phone and then put in the the provisioning server info again. Once this is done then the phone will download the rest of the configuration files. I have attached the level 6 log file after hitting the autoprovision now button in the phone's GUI. Is there a setting I'm missing?


Attached File(s)
.txt  syslog(2).txt (Size: 122 KB / Downloads: 12)
(This post was last modified: 05-06-2015 08:49 AM by thermel31.)
05-06-2015 08:46 AM
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Flora_Yealink Offline
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Post: #2
RE: Phone won't provision
(05-06-2015 08:46 AM)thermel31 Wrote:  We use the T42G and T46G phones but we have had an issue with the provisioning process awhile now. Our platform to deliver our phone configuration files is Broadworks Device Management system. The phone we enter in the correct provisioning URL, along with the username and password and the phone will download the firmware we have set in the configuration file (28.73.193.50.rom) successfully. After the firmware is downloaded we have to factory reset the phone and then put in the the provisioning server info again. Once this is done then the phone will download the rest of the configuration files. I have attached the level 6 log file after hitting the autoprovision now button in the phone's GUI. Is there a setting I'm missing?

Hi ,
I have checked the log file , it seems the phone can't connect to the server normally so that auto provisioning is failed.

so do you mean the scenario in your side is like below,
1. phone's current version is not 28.73.193.50 for example it is 28.73.193.40
2. manually configure the provisioning URL/user name /password for the phone, under the provisioning server, includes provisioning files which contain firmware upgrade and other setting for example time zone
3. let the phone do auto provisioning , the phone will upgrade to the version 28.73.193.50
but after it back to idle states, the phone doesn't configure the other settings for example time zone
4. you need to reset the phone to factory default and then manually configure the URL and user name password again
5. and let the phone do auto provisioning again , the phone will download the rest of the setting and configured them
right ?
if yes, please let me know the current version of T46 , before upgrade to the 50 version and send us your auto provisioning files that I can try to reproduce the issue in my side .you can send them to support@yealink.com.



May 5 23:40:12 ATP [385]: ATP <6+info > Upgrade from com.cfg
May 5 23:40:12 LIBD[385]: DCMN<6+info > Connecting xsp.voip.nu-telecom.net:80
May 5 23:40:12 LIBD[385]: DCMN<3+error > getaddrinfo: Name or service not known
May 5 23:40:12 LIBD[385]: HTTP<3+error > Connect Error
May 5 23:40:12 ATP [385]: ATP <3+error > http to file failed, code = -20, msg = Wrong host, retry = 1
May 5 23:40:12 ATP [385]: ATP <4+warnin> Download com.cfg fail
May 5 23:40:12 ATP [385]: ATP <6+info > Upgrade from mac.cfg
May 5 23:40:12 LIBD[385]: DCMN<6+info > Connecting xsp.voip.nu-telecom.net:80
May 5 23:40:12 LIBD[385]: DCMN<3+error > getaddrinfo: Name or service not known
May 5 23:40:12 LIBD[385]: HTTP<3+error > Connect Error
May 5 23:40:12 ATP [385]: ATP <3+error > http to file failed, code = -20, msg = Wrong host, retry = 1
May 5 23:40:12 ATP [385]: ATP <4+warnin> Download mac.cfg fail
May 5 23:40:12 ATP [385]: ATP <6+info > send end provision!!

Flora
FAE (Field Application Engineer) Department
Yealink Network Technology Co., Ltd.
Website: http://www.yealink.com
05-06-2015 05:04 PM
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thermel31 Offline
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Posts: 16
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Post: #3
RE: Phone won't provision
Sorry it took to long to post my reply but that is exactly what we have to do. It doesn't seem to matter the version of firmware. The one that I last tried was 28.73.193.45 to 28.73.193.50.


(05-06-2015 05:04 PM)Flora Wrote:  
(05-06-2015 08:46 AM)thermel31 Wrote:  We use the T42G and T46G phones but we have had an issue with the provisioning process awhile now. Our platform to deliver our phone configuration files is Broadworks Device Management system. The phone we enter in the correct provisioning URL, along with the username and password and the phone will download the firmware we have set in the configuration file (28.73.193.50.rom) successfully. After the firmware is downloaded we have to factory reset the phone and then put in the the provisioning server info again. Once this is done then the phone will download the rest of the configuration files. I have attached the level 6 log file after hitting the autoprovision now button in the phone's GUI. Is there a setting I'm missing?

Hi ,
I have checked the log file , it seems the phone can't connect to the server normally so that auto provisioning is failed.

so do you mean the scenario in your side is like below,
1. phone's current version is not 28.73.193.50 for example it is 28.73.193.40
2. manually configure the provisioning URL/user name /password for the phone, under the provisioning server, includes provisioning files which contain firmware upgrade and other setting for example time zone
3. let the phone do auto provisioning , the phone will upgrade to the version 28.73.193.50
but after it back to idle states, the phone doesn't configure the other settings for example time zone
4. you need to reset the phone to factory default and then manually configure the URL and user name password again
5. and let the phone do auto provisioning again , the phone will download the rest of the setting and configured them
right ?
if yes, please let me know the current version of T46 , before upgrade to the 50 version and send us your auto provisioning files that I can try to reproduce the issue in my side .you can send them to support@yealink.com.



May 5 23:40:12 ATP [385]: ATP <6+info > Upgrade from com.cfg
May 5 23:40:12 LIBD[385]: DCMN<6+info > Connecting xsp.voip.nu-telecom.net:80
May 5 23:40:12 LIBD[385]: DCMN<3+error > getaddrinfo: Name or service not known
May 5 23:40:12 LIBD[385]: HTTP<3+error > Connect Error
May 5 23:40:12 ATP [385]: ATP <3+error > http to file failed, code = -20, msg = Wrong host, retry = 1
May 5 23:40:12 ATP [385]: ATP <4+warnin> Download com.cfg fail
May 5 23:40:12 ATP [385]: ATP <6+info > Upgrade from mac.cfg
May 5 23:40:12 LIBD[385]: DCMN<6+info > Connecting xsp.voip.nu-telecom.net:80
May 5 23:40:12 LIBD[385]: DCMN<3+error > getaddrinfo: Name or service not known
May 5 23:40:12 LIBD[385]: HTTP<3+error > Connect Error
May 5 23:40:12 ATP [385]: ATP <3+error > http to file failed, code = -20, msg = Wrong host, retry = 1
May 5 23:40:12 ATP [385]: ATP <4+warnin> Download mac.cfg fail
May 5 23:40:12 ATP [385]: ATP <6+info > send end provision!!


Attached File(s)
.txt  T46%BWMACADDRESS%.txt (Size: 125.09 KB / Downloads: 5)
.txt  y000000000028.txt (Size: 73.95 KB / Downloads: 7)
(This post was last modified: 05-10-2015 11:51 PM by thermel31.)
05-10-2015 11:42 PM
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Flora_Yealink Offline
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Posts: 265
Joined: Oct 2012
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Post: #4
RE: Phone won't provision
Hi,

so from your reply , the scenario I mentioned is correct, right ?
I just checked the files your uploaded but it seems they are just the template files. What I need is the Repository File which are the files the phone can download from the server .

In this case, would you please check if you can add my phone to your server that I can test it in my side ,the mac address of T46 will sent to you through the private message

Best Regards!
Flora
(This post was last modified: 05-14-2015 03:50 AM by Flora_Yealink.)
05-14-2015 03:50 AM
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thermel31 Offline
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Posts: 16
Joined: Mar 2014
Reputation: 0
Post: #5
RE: Phone won't provision
Your scenerio is correct and I will wait for the mac address of your phone. You can email it to me at tobyhermel@nu-telecom.net .


(05-14-2015 03:50 AM)Flora Wrote:  Hi,

so from your reply , the scenario I mentioned is correct, right ?
I just checked the files your uploaded but it seems they are just the template files. What I need is the Repository File which are the files the phone can download from the server .

In this case, would you please check if you can add my phone to your server that I can test it in my side ,the mac address of T46 will sent to you through the private message

Best Regards!
Flora
05-16-2015 04:48 AM
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