[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Need help auto provisioning a phone with Nextiva service.
Author Message
LittleDogTech Offline
Junior Member
**

Posts: 2
Joined: Aug 2022
Reputation: 0
Post: #1
Need help auto provisioning a phone with Nextiva service.
I apologize if this is not the right forum, mods, please move the thread if not.

I support a company that has a handful of Yealink T-46G, some T-46S, and Some T-46U phones. They use Nextiva cloud VoIP as their provider.

This client needs to be able to use the n-way calling feature for conferencing because of their business type (lawyers, the judges will NOT call into a bridge). I have been successful in talking to Nextiva support to get them to add custom tags to their provisioning file to allow this to work with these phones. They know about these tags and know what to do to get this to work.

However, the n-way feature breaks on a regular basis. In our troubleshooting, we have discovered that the 'shared line' option in Account --> Advanced must be set to 'disabled' for n-way to work. Unfortunately, when the phone restarts, it sometimes (not always) resets this 'shared line' option back to 'Broadsoft SCA' which breaks n-way. We don't know this until they try to make an n-way call, and then they are upset.

We have tried working with Nextiva engineering support to find a custom tag that will set 'shared line' to disabled by default, but we have not been successful. They really did try, spending almost 5 hours on this so far. But, they have stated that we now need to go to the manufacturer for further assistance. I think they don't know what the custom tag would be, or what attribute it would have. Not sure, I can't see what they are doing on their side.

Can anyone help with this? Perhaps give me some information or documentation to take back to Nextiva support? Any help would be greatly appreciated. Thanks!
08-17-2022 02:58 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
Need help auto provisioning a phone with Nextiva service. - LittleDogTech - 08-17-2022 02:58 AM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  T46U Not Contacting Provisioning Server 88fingerslukee 0 234 09-06-2022 11:43 PM
Last Post: 88fingerslukee
  Auto provision username and password kbrownlees 7 16,857 08-23-2022 11:16 PM
Last Post: mbole
Wink Auto Provsioning EOL products and devices that do dont have recent firmware releases GalacticSolutions 2 1,708 08-06-2022 12:18 AM
Last Post: Chris708
Question "Trusted Certificates" and auto provisioning jobst 3 1,817 06-15-2022 11:00 AM
Last Post: dbonnell
  T46G RingCentral Provisioning jszima 0 1,162 03-07-2022 10:24 AM
Last Post: jszima
  Auto Provision Wall Paper Stopped Working TRP Tech 4 4,720 11-19-2021 10:27 AM
Last Post: TRP Tech
  Setting of lang.gui via remote provisioning cloudaware 1 2,586 10-26-2021 07:11 PM
Last Post: cloudaware
  zero touch provisioning & firewall gareth20202 2 3,823 10-09-2021 04:55 PM
Last Post: Phil2021
  Step by Step for Auto Provisioning nguyenp 2 6,738 08-06-2021 04:27 PM
Last Post: Phil2021
  Auto-Provision W60P on FreeSWITCH Phoneperson 10 18,293 03-06-2021 03:51 AM
Last Post: Phoneperson

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication