Auto Answer internal calls only

[tsukraw]

Hey Guys,
So i got a customer who has a Panasonic system we are replacing with 3CX and YeaLink T46G phones.
There old system is setup so that if you press a BLF of a user it auto answers on speaker phone and when someone calls in it still rings like a normal phone.
The question is is there anywhere on a YeaLink that you could change where if a call comes from alert-info=internal to auto answer and if it is alert-info=external to ring link normal?

Just a idea. Any other creative ideas are welcome..

[Yealink Support]

I think you can send "alert-info: auto answer or call-info:answer-after=0 " to yealink phone when you want to auto answer.

• Alert-Info: Auto Answer
• Call-Info: answer-after=0

[CWR]

What you are describing is intercom feature.
So usually it is (intercom)(ext) or (*code)(extension).
See page 63 of the administrators manual of 3cx.
On the phone intercom must be setup for auto answer and I recommend intercom mute to be enabled for security reasons.


Then incoming calls from outside are just phone calls as they always are...

[tsukraw]

Yea i was thinking of just using a Prefix + BLF to accomplish this.
The end user was asking if there is anyway i could get it to work without a intercom prefix button. But im thinking the answer is no and we will just use the intercom button.

[CWR]

I guess it could be possible if 3cx put the right info in the header and gave us a Config option...
We actually couldn't wait to get rid of the intercom feature.

[tsukraw]

Haha trust me it is not for my own office.
The customer is always right and knows what they want