YHS32 headset mic volume low

[gary44]

Our agents have Yealink SIP-T21P phones at fireware version 34.72.181.1 and hardware version 34.1.0.0.0.0.0.

The agents mic volume is much lower when they use their headset vs using the handset. Is there a way to make the volume of these the same? Or, how can I increase only the headset mic volume without affecting the handset volume?

Thanks, Gary

[Yealink_Michael]

hi Gary

thanks for your information

for the volume ,do you mean the receive volume or the send volume

for receive volume , you can adjust it through the volume +- key on the keyboard , just make sure the phone mode is headset while you adjust it

for send volume , you can adjust it through auto provision :

voice.headset_send =

//Integer from -50 to 50, default value is 0 and It configures the sending volume of the headset.
Note: We recommend that you modify this parameter cautiously. An unreasonable value may render the voice quality bad.//

for how to finish auto provision , please refer to the guide download from below link :

http://support.yealink.com/attachmentDow..._V72_1.pdf

TKS & BR

Michael