[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.
https://www.yealink.com/ydmp-freetrial-2020


Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
T27G does not "detect" WH62 usb connected headset
Author Message
oliv Offline
Member
***

Posts: 88
Joined: Feb 2016
Reputation: 1
Post: #1
T27G does not "detect" WH62 usb connected headset
Hello,

I'm testing a brand new WH62 headphone with a T27G.
T27G is configured with firmware 69.86.0.15
WH62 is configured with firmware
WH62's stand is connected to T27G though USB cable (micro-USB on headphone end, USB-A on deskphone end).
WH62 is powered by power grid.
T27G is PoE powered.

Headphone LED is stable green while headset stand's Phone LED is stable white.
Headset LED on deskphone is off.

While a call comes in:
- phone rings
- nothing heard in headphone
- a short push on headset main button does not answer the call
- after answering using deskphone keys, nothing is heard on headphone.

After browing desphone web app, I didn't see any setting with which I could trigger use of headphone.

Did I miss something ?
How can you enable use of WH62 with T2X series ?

Using the same WH62 with a T42S deskphone:

- as soon as deskphone heas rebooted, a message is shown on deskphone screen (warning I can configure the headphone my my PC)

- when a call comes is:
- headphone rings
- I can answer, hear and talk with headphone

- I can see an Ext section is webapp Status page

PS: There is a bug in Features/Audio webpage:
- Headset Send Volume is repeated twice (voice.headset_send)
- Headset Send Volume is not translated
(This post was last modified: 02-06-2023 10:14 PM by oliv.)
02-06-2023 09:58 PM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 


Messages In This Thread
T27G does not "detect" WH62 usb connected headset - oliv - 02-06-2023 09:58 PM

Possibly Related Threads...
Thread: Author Replies: Views: Last Post
  Which Yealink USB headset complies with T2xG/T2xP series ? oliv 2 3,126 02-08-2023 09:30 PM
Last Post: oliv
  T21P Low headset volume rmatuda 14 47,373 11-02-2021 08:39 PM
Last Post: overlay
  Provision T27G Prefix rubberducky 1 5,519 05-12-2020 09:43 AM
Last Post: Telepath
  SIP-T27G no Refresh Display BLF Monitoring When Receiving subsequence Notify cleviton 1 7,259 05-03-2019 09:56 AM
Last Post: Kamik
  T27G Load XML Browser URL Error aciacci 0 5,879 11-14-2018 09:00 AM
Last Post: aciacci
  Yealink T27G Not Working With 802.1x Auth After 3cx v14 to v15.5 Upgrade KM Tire IT Support 1 7,452 10-18-2018 05:06 PM
Last Post: KM Tire IT Support
  T-29G Lack of dual ring with headset n00604443 3 9,282 10-13-2017 01:21 PM
Last Post: n00604443
  Headset send volume in dual-headset mode benthos 2 8,945 04-26-2017 11:30 AM
Last Post: benthos
  HEADSET Ana 0 5,373 06-14-2016 07:17 PM
Last Post: Ana
  YHS32 headset mic volume low gary44 1 7,703 11-21-2015 05:26 AM
Last Post: Yealink_Michael

Forum Jump:


User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication