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YHS32 headset mic volume low - Printable Version

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YHS32 headset mic volume low - gary44 - 11-21-2015 03:19 AM

Our agents have Yealink SIP-T21P phones at fireware version and hardware version

The agents mic volume is much lower when they use their headset vs using the handset. Is there a way to make the volume of these the same? Or, how can I increase only the headset mic volume without affecting the handset volume?

Thanks, Gary

RE: YHS32 headset mic volume low - Yealink_Michael - 11-21-2015 05:26 AM

hi Gary

thanks for your information

for the volume ,do you mean the receive volume or the send volume

for receive volume , you can adjust it through the volume +- key on the keyboard , just make sure the phone mode is headset while you adjust it

for send volume , you can adjust it through auto provision :

voice.headset_send =

//Integer from -50 to 50, default value is 0 and It configures the sending volume of the headset.
Note: We recommend that you modify this parameter cautiously. An unreasonable value may render the voice quality bad.//

for how to finish auto provision , please refer to the guide download from below link :