DND and BLF working together

[c99hris]

Is there a way to get the BLF key to show that another extension has their DND button activated?

I have tried these on the T46S using 66.82.0.30 firmware where these settings will not stick in the phone when I upload the config from my provisioning server. I did check the file and they are present. I download the config of the phone and they are not there nor does the DND status notification to my server work due to the settings not sticking

These wont stick:
features.dnd.allow=”1”
features.feature_key_sync.enable=”1”
features.dnd.feature_key_sync.enable=”1”
features.dnd_mode=”0”
features.dnd_refuse_code=”480”

[Aishion_Yealink]

(01-26-2018 05:01 PM)c99hris Wrote:  Is there a way to get the BLF key to show that another extension has their DND button activated?

I have tried these on the T46S using 66.82.0.30 firmware where these settings will not stick in the phone when I upload the config from my provisioning server. I did check the file and they are present. I download the config of the phone and they are not there nor does the DND status notification to my server work due to the settings not sticking

These wont stick:
features.dnd.allow=”1”
features.feature_key_sync.enable=”1”
features.dnd.feature_key_sync.enable=”1”
features.dnd_mode=”0”
features.dnd_refuse_code=”480”

Dear customer,

This is Aishion from Yealink technical team, nice to know you. My pleasure to work for you! 

Sorry to tell you that Yealink Phone is only for monitor idle status, ringing status, or in a call status, can’t monitor the DND status at present. 

To solve this issue, I believe that the best way is connect your sip server for help to make sure that when phone is set to DND, then the Notify  message that server send to phone side should contain the correct state. State are all showing below:
 
terminated    means  idle
confirmed    means  busy 
early     means   ringing 
proceeding  means ringing 
 
So the best way is the notify send from server to phone containing the state of "confirmed", then DND feature can be seen as a busy state of the phone.

Can this solution meet your requirement? If not, would you please share us is there any project for this features? How many phones in the project?

Any question, please feel free to contact us.

Best Regards
Aishion

[c99hris]

Please tell me why these do not work in the T4X phones, they show in the admin user guide

features.dnd.allow=”1”
features.feature_key_sync.enable=”1”
features.dnd.feature_key_sync.enable=”1”
features.dnd_mode=”0”
features.dnd_refuse_code=”480”

[complex1]

(01-29-2018 02:44 PM)c99hris Wrote:  Please tell me why these do not work in the T4X phones, they show in the admin user guide

features.dnd.allow=”1”
features.feature_key_sync.enable=”1”
features.dnd.feature_key_sync.enable=”1”
features.dnd_mode=”0”
features.dnd_refuse_code=”480”

Hi,

Please take a note you are using "value" instead of value in the parameter string.
Maybe thats why it is not working?
features.dnd.allow=1
features.feature_key_sync.enable=1
features.dnd.feature_key_sync.enable=1
features.dnd_mode=0
features.dnd_refuse_code=480

Hope this will help.

[c99hris]

My provisioning server strips out the "value"
I have the correct value however the phone will not store the feature value that is applied ?
Please check it your self on a T46S running the latest production firmware

[Aishion_Yealink]

(01-29-2018 03:17 PM)c99hris Wrote:  My provisioning server strips out the "value"
I have the correct value however the phone will not store the feature value that is applied ?
Please check it your self on a T46S running the latest production firmware

Dear custoemr,

Sorry for my misunderstanding, I just test on my side with below auto provision parameter:

features.dnd.allow=1
features.feature_key_sync.enable=1
#the default value is 0
features.dnd.feature_key_sync.enable=1
#the default value is 1
features.dnd_mode=0
#the default value is 0, Features->Forward&DND->DND->Mode
features.dnd_refuse_code=480
#the default value is 480, Features->General Information->Return Code

And it can save in the phone normally, may I know did you export the cfg file to check, if so, some of the configuration will not save in this file and usually we will export cfg.bin file for back up requirement.

May I know does this feature not working well on your side?

Any question, please feel free to contact us.

Best Regards

Aishion

[c99hris]

We use
Settings>>Configuration>>Export CFG Configuration File>>All Settings

We have to have a way to export and verify the settings are in the phone, how can we do this?

[Aishion_Yealink]

(01-30-2018 02:33 PM)c99hris Wrote:  We use


We have to have a way to export and verify the settings are in the phone, how can we do this?

Dear customer,

You can verify the settings using cfg file which is export from "Settings>>Configuration>>Export CFG Configuration File>>All Settings", but you need to change the parameter you set, because some of your configure parameters are factory setting, so you can't see factory parameter in that file.

Factory parameter:
features.dnd.allow=0
features.feature_key_sync.enable=0
#the default value is 0
features.dnd.feature_key_sync.enable=1
#the default value is 1
features.dnd_mode=0
#the default value is 0, Features->Forward&DND->DND->Mode
features.dnd_refuse_code=480
#the default value is 480, Features->General Information->Return Code

After you change factory parameter as below you can see your settings:
features.dnd.allow=0
features.feature_key_sync.enable=1
#the default value is 0
features.dnd.feature_key_sync.enable=0
#the default value is 1
features.dnd_mode=1
#the default value is 0, Features->Forward&DND->DND->Mode
features.dnd_refuse_code=404
#the default value is 480, Features->General Information->Return Code

And please note that
"features.feature_key_sync.enable" will show as "bw.feature_key_sync =" since it's the old version parameter.

Any question, please feel free to contact us.

Best Regards

Aishion

[c99hris]

Per the administrator guide
features.dnd.allow if set to 0 is Disabled, DND cannot be activated
so should this not be set to 1 enabled?

These settings are in my config that I send to the phone however are missing from the cfg when I retrieve it from the phone?
features.dnd_mode
feature.dnd_refuse_code
features.dnd.allow

[Aishion_Yealink]

(01-31-2018 03:12 PM)c99hris Wrote:  Per the administrator guide
features.dnd.allow if set to 0 is Disabled, DND cannot be activated
so should this not be set to 1 enabled?

These settings are in my config that I send to the phone however are missing from the cfg when I retrieve it from the phone?
features.dnd_mode
feature.dnd_refuse_code
features.dnd.allow

Dear customer,

Please kindly see my answers as below:

Per the administrator guide
features.dnd.allow if set to 0 is Disabled, DND cannot be activated
so should this not be set to 1 enabled?

[Aishion]:

Sorry that I miss this parameter, for this parameter, yes you can kindly set to 0 or 1, but I need to explain to you that when you set to 1(factory setting), you can't retrieve this in the cfg file, it's design by this.
   

These settings are in my config that I send to the phone however are missing from the cfg when I retrieve it from the phone?
features.dnd_mode
feature.dnd_refuse_code
features.dnd.allow

[Aishion]:

1/ For "features.dnd_mode":

If you set this parameter to 0, you can't retrieve this in the cfg file, because you can't retrieve factory settings in the cfg file, it's design by this, but you can kindly check in the web UI, please go:
Features->Forward&DND->DND->Mode

2/ For "features.dnd_refuse_code"

If you set this parameter to 480, you can't retrieve this in the cfg file, because you can't retrieve factory settings in the cfg file, it's design by this, but you can kindly check in the web UI, please go:
Features->General Information->Return Code When DND

3/ For "features.dnd.allow"

If you set this parameter to 480, you can't retrieve this in the cfg file, because you can't retrieve factory settings in the cfg file, it's design by this.

To sum up, you can only retrieve parameter in cfg file if you changing it different from factory setting, because it's design by this.

Any question, please feel free to contact us.

Best Regards

Aishion