T28P + EHS36 + Plantronics C054A

[danielandree@hotmail.com]

Hello Yealink Forums!

I recently purchased a Plantronics C054A headset to use with my Yealink T28P phone. I have run into some problem related to the automated pickup of the handset using headset buttons.

I was told to purchase a Yealink EHS36 unit to use as the handset lifter and set this up as the instructions showed.

The answer/hang-up button on the headset is still not working as required and if anyone has any kind of help/guidance it would be greatly appreciated.

[Yealink Support]

Hi danielandree@hotmail.com，

Sorry.
Please make sure that your EHS36 runs the latest version 3.16.0.0.
http://forum.yealink.com:81/forum/showth...p?tid=1154

Please refer to below upgrade guide.
http://www.yealink.com/Upload/document/H...670088.pdf

[Clem84]

Hi,

I am coming across the exact same issue with a Plantronics C054A headset but with a Yealink T46 phone. It is connected with a EHS36, but it cannot pickup the handset, would it be possible to post the relevant link to fix this on a T46 phone?

Thanks