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T28P + EHS36 + Plantronics C054A - Printable Version

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T28P + EHS36 + Plantronics C054A - danielandree@hotmail.com - 01-21-2014 06:40 AM

Hello Yealink Forums!

I recently purchased a Plantronics C054A headset to use with my Yealink T28P phone. I have run into some problem related to the automated pickup of the handset using headset buttons.

I was told to purchase a Yealink EHS36 unit to use as the handset lifter and set this up as the instructions showed.

The answer/hang-up button on the headset is still not working as required and if anyone has any kind of help/guidance it would be greatly appreciatedHeart.


RE: T28P + EHS36 + Plantronics C054A - Yealink Support - 01-21-2014 08:50 AM

Hi danielandree@hotmail.com,

Sorry.
Please make sure that your EHS36 runs the latest version 3.16.0.0.
http://forum.yealink.com:81/forum/showthread.php?tid=1154

Please refer to below upgrade guide.
http://www.yealink.com/Upload/document/HowtoUpgradeEHS36FirmwareviaT28V11-19363670088.pdf


RE: T28P + EHS36 + Plantronics C054A - Clem84 - 10-25-2014 12:03 AM

Hi,

I am coming across the exact same issue with a Plantronics C054A headset but with a Yealink T46 phone. It is connected with a EHS36, but it cannot pickup the handset, would it be possible to post the relevant link to fix this on a T46 phone?

Thanks