[FAQ] The phones can't connect to Yealink Device Management Platform(YDMP)

[Marek-M]

Dear Support Team,

I hope this message finds you well. I am reaching out to report an issue with the YMDP platform. While I have successfully installed the platform, I am encountering difficulties when attempting to add T23G model phones.

Upon adding the MAC addresses of the T23G phones, they appear as offline in the system. Additionally, when I manually add the necessary line to the phone's configuration file to facilitate communication with YMDP, the phones are still not being detected automatically.

It's worth noting that all other devices, such as W60B, W70B, T21-E2, T27G, and VP57, were automatically detected in YMDP after adding a line to their configuration files.

I would greatly appreciate your assistance in resolving this issue. Please let me know if there are any troubleshooting steps I can take or if there is any additional information needed from my end.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

We have the largest number of T23G devices in our institution, with over 300 units, so we are particularly keen on adding this model to YMDP.

YMDP IP 192.168.100.217
T23G firmware v44.84.0.160

Best regards,
Marek