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+-- Forum: IP Phone Series (/forumdisplay.php?fid=4)
+--- Forum: Yealink Device Management Platform (/forumdisplay.php?fid=61)
+--- Thread: [FAQ] The phones can't connect to Yealink Device Management Platform(YDMP) (/showthread.php?tid=41883)
[FAQ] The phones can't connect to Yealink Device Management Platform(YDMP) - Karl_Yealink - 06-12-2018 02:20 AM
Updating to latest firmware and install the YDMP correct, but the phones still can't connect to YDMP. There is not devices show in YDMP. Or I add the device MAC address in YDMP, but the status show offline. How can we trouble shooting this kind of issue. Please try to follow the steps below to check one by one.
1. Supported Firmware.
Yealink device management platform supports the management of the following devices:
SIP IP Phones: SIPT19(P)E2/T21(P)E2/T23P/T23G/T27P/T27G/T29G/
T40P/T40G/T41P/T41S/T42G/T42S/T46G/T46S/
T48G/T48S/T52S/T54S
Version: XX.83.0.30 or later. You can download the firmware from Yealink website.
Skype for Business HD T4XS IP phones: SIP T41S/T42S/T46S/T48S
Version: 66.9.0.45 or later. You can download the firmware from the link below.
Link: http://sfyms.yealink.com/?ShareToken=C6C945D23E8887C00D80926924402EC11A2EEF14
Note: Available time until 11/11/2018 or you can contact Yealink support for firmware files.
Video Conference Systems: VC200/VC500/VC800/VC880
Version: XX.32.0.3 or later. You can download the firmware from Yealink website.
2. YDMP IP Address
Does YMDP with correct IP address when you install?
Download the dm.cfg file to confirm the IP address.
You can fill the https://IP address of the YMDP/dm.cfg (Example: https://10.200.4.199/dm.cfg) in any web browser to download the dm.cfg file then open it to check the IP address. From this parameter dm.server.address, you can know the IP address of the YDMP. Does the IP address same as the IP address which you access to YDMP via web browser. If not, please try to uninstall the YDMP then install again and fill the correct IP address when you install.
3. Necessary Open Ports
There are four ports are requested for YDMP, 443, 28443, 9090, and 80
- Check the network connection of the devices.
- Whether the firewall of your server is active.
- Run Network Diagnostics of Windows
To check the status of firewalls (log into CentOS as the root user):
1. Enter terminal.
2. Run the command:
systemctl status firewalld
If the firewall is active, you should run the following commands to enable the related ports in the firewall configuration:
firewall-cmd --permanent --zone=public --add-port=80/tcp
firewall-cmd --permanent --zone=public --add-port=443/tcp
firewall-cmd --permanent --zone=public --add-port=28443/tcp
firewall-cmd --permanent --zone=public --add-port=9090/tcp
firewall-cmd --reload
4. Does YDMP install succeed
When installing YDMP, it will connect to network for downloading some packets to complete install. Network loosing during install may cause the some features don't run normally after installed. Please using following commands to check all system running well.
systemctl status tomcat_dm
systemctl status redis
systemctl status rabbitmq-server
systemctl status mariadb
systemctl status tcp-server
If there is any system doesn't running, suggesting uninstall then install again.
5. Apply Necessary Information to check more
If the steps above can help you to solve this issue, please apply some information below for us to check more.
- Downloaded dm.cfg file
- Screen capture image of the YDMP (with the IP address of the YDMP)
- Phone log with level 6. Please set the log level to 6, then reboot the phone, so the phone will connect to YDMP when it boot up. After boot up about 15 seconds, then export the log.
- Export the configuration files. Under web interface->settings->configurations->Export CFG Configuration File, export All Settings file.
Please collect the information above then report in Yealink Ticket System.
RE: [FAQ] The phones can't connect to Yealink Device Management Platform(YDMP) - Kala - 08-30-2018 08:38 PM
I use the RPS, and as a server I have a multi-tenant. how would I get my device to register on the correct tenant and get the config from my multi-tenant? or would it get it from the YDMP?
RE: [FAQ] The phones can't connect to Yealink Device Management Platform(YDMP) - haroem - 02-01-2019 04:11 PM
your port requirements are outdated. 28443 is replaced by 9989.
RE: [FAQ] The phones can't connect to Yealink Device Management Platform(YDMP) - chrisver - 05-29-2019 12:14 PM
Hi,
The platform on which we install the DM has two network interface.
WAN-side where the yealink phones are connected. 10.14.136.10
LAN-side intranet for O&M purpose. 10.31.12.13
We're having problems with the dm.cfg file because when YDMP is installed it's taking the LAN interface iop address and not the WAN side.
This causes that the terminals are not able to connet. Re-installing doesn't help.
#!version:1.0.0.1
dm.enable = 1
dm.server.port = 9090
dm.server.http_enable = 0
dm.server.https_enable = 0
dm.server.retry_min_interval = 5
dm.server.retry_interval_multiplier = 2000
dm.server.retry_interval_max_power = 5
features.usb_call_recording.enable = 1
voice.rtcp_xr.enable = 1
dm.server.address = 10.31.12.13 <-- this should be 10.14.136.10
How can we fix this?
Regards,
Chris
RE: [FAQ] The phones can't connect to Yealink Device Management Platform(YDMP) - bigjerv55 - 09-30-2020 04:29 PM
I am struggling with Yealink Device Management (YDM). We have deployed the on-site version 3.6.0.10 and opened up the necessary ports.
So what is the basic idea of how the phones connect? Do the phones need to connect to RPS first (which we have setup and working) and then they point to YDM to finish the setup process? I cannot get a phone to connect with YDM at all, so I'm lost on this process.
I have read through the YDM admin guide and I am seeing holes in the documentation or I'm not connecting the dots with what is supposed to happen.
Any assistance would be wonderful!
Thanks
E
RE: [FAQ] The phones can't connect to Yealink Device Management Platform(YDMP) - Marek-M - 05-15-2024 10:16 PM
Dear Support Team,
I hope this message finds you well. I am reaching out to report an issue with the YMDP platform. While I have successfully installed the platform, I am encountering difficulties when attempting to add T23G model phones.
Upon adding the MAC addresses of the T23G phones, they appear as offline in the system. Additionally, when I manually add the necessary line to the phone's configuration file to facilitate communication with YMDP, the phones are still not being detected automatically.
It's worth noting that all other devices, such as W60B, W70B, T21-E2, T27G, and VP57, were automatically detected in YMDP after adding a line to their configuration files.
I would greatly appreciate your assistance in resolving this issue. Please let me know if there are any troubleshooting steps I can take or if there is any additional information needed from my end.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.
We have the largest number of T23G devices in our institution, with over 300 units, so we are particularly keen on adding this model to YMDP.
YMDP IP 192.168.100.217
T23G firmware v44.84.0.160
Best regards,
Marek