'Invalid Account' Message

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complex1 Offline

3CX Adv. Cert. Engineer

Posts: 1,527

Joined: Jan 2014

Reputation: 45

Post: #2

RE: 'Invalid Account' Message

(02-09-2024 08:26 AM)mcahill Wrote: A customer is getting the message Invalid Account when dialling one number in particular. A factory reset seems to fix the issue before it then returns again. All other devices and extensions are able to call that number.

Are there any settings that could be getting accidentally switched on that would cause this to happen?

Hi,

If a factory reset can temporarily solve the problem, the problem is not with the phone, but probably with how it is provisioned.
It would be a good idea to check the PBX to see whether the settings for that particular telephone are set correctly.

Kind regards,
Frank.

I am not an employee of Yealink.
Dutch is my native language, not English. Apologies for my imperfect grammar.
Please do not send unsolicited PM messages. I will not answer them.

02-09-2024 08:16 PM

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Messages In This Thread

'Invalid Account' Message - mcahill - 02-09-2024, 08:26 AM

RE: 'Invalid Account' Message - complex1 - 02-09-2024 08:16 PM

RE: 'Invalid Account' Message - nicolas29 - 03-17-2024, 03:43 PM

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