[YMCS/YDMP Free Trial Program]Yealink would like to offer Free Trial Program of Yealink device management service for our current eligible customers. You can see the details below.

Post Reply 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Deskphone ringing when calling from softphone
Author Message
cgrecu Offline
Junior Member

Posts: 1
Joined: Sep 2023
Reputation: 0
Post: #1
Deskphone ringing when calling from softphone
I have a user with a Yealink T48G that is connecting to a Bicom Softphone product.
He mentioned that for the last month when he is trying make a call using the Softphone keypad it will ring to his desk phone and after he picks up the outbound call is connecting.

I've checked the Communicator app on his desktop and it's set to make the calls by default through the desk phone. I spoke with Bicom support and they've advised to check in the phone's settings as the configuration is correct in their desktop app.

I've enabled the Preferences>Auto Answer and it kind of works but now all the calls are automatically answered.

Is there an option I am missing to allow the outbound calls from softphone through deskphone not make the deskphone ring first and automatically connect?
01-04-2024 12:44 AM
Find all posts by this user    like0    dislike0 Quote this message in a reply
Post Reply 

Messages In This Thread
Deskphone ringing when calling from softphone - cgrecu - 01-04-2024 12:44 AM

Forum Jump:

User(s) browsing this thread: 1 Guest(s)

Contact Us   Yealink   Return to Top   Return to Content   Lite (Archive) Mode   RSS Syndication