Model T42s and T42g, the speakerphone is enable on incoming calls

[complex1]

(07-27-2023 04:30 AM)Lissvazquez Wrote:  

(07-26-2023 05:58 PM)complex1 Wrote:  

(07-26-2023 07:42 AM)Lissvazquez Wrote:  Our university has a variety of Yealink models. In the case of the t42s and t42g models, several cases have been reported in which lifting the handset enables the speakerphone by itself, and pressing the button ends the call. We tried to update the firmware to the latest version on both models and it seemed to be corrected but as the days passed the situation repeated itself.
I don´t have pictures/videos

Hi,

What firmware version are the phones running when the issue occurs?
Which firmware version fixes the issue?
If the issue occurs again after a few days, what is the firmware version of the phones?

For example in two cases we had
T42G 29.80.0.70 -> 29.83.0.145

T42G 29.80.0.70 -> 29.83.0.120
In both cases the problem seemed to be solved but they reported again.

Hi,

After the firmware upgrade has fixed the issue and after some time the issue returns, what is the firmware at that time?
Still the updated firmware or rolled back to the previous (29.80.0.70) version?

You can also try resetting the phone to factory settings, re-provisioning to see if that fixes the issue.