A30 and CTP18 panel can not sync

[Yisroel_MongoTEL]

(06-10-2023 02:50 AM)Jacob Cao Wrote:  1. both devices pulling DHCP IP. I even tried:
- set the touch panel to static as 10.x.x.x
- set both in static as 10.x.x.x
but seem like the touch panel is not on the network at all, I still can see the A30 meeting bar on the net work

The IP range working ok is 10x.x.x and the touch panel pulling 192.x.x.x.
I am sure the touch panel is having an issue

I already tried another router and the touch panel keep pulling 192.x.x.x

You're saying that "both devices pulling DHCP IP" but how do you know that, can you provide the exact way you checked and verified that?

See, if the CTP18 is pulling DHCP local IP and gets a 192.168.x.x IP, while you're router doesn't have that DHCP range set up (it doesn't, right?) and the CTP18 doesn't show up in the router's device list. Then it gets its IP from another router/DHCP server!.

You now just need to figure our which device that is. (It's either that the CTP18 isn't connected to the router directly (and there is a router in the middle/side between it and the main router), or that there is a 2nd DHCP server on the same network.

(And setting it to static 10.x.x.x doesn't help cuz it's still not on the same LAN, being that the CTP18 is connected to some other router.)